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BBB Accredited Business since
Phone: (773) 376-6688 Fax: (773) 376-6868 1300 W 35th St, Chicago, IL 60609
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A BBB Accredited Business since
BBB has determined that Crystal Windows & Doors Illinois Corp. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Crystal Windows & Doors Illinois Corp. include:
- 5 complaint(s) filed against business
Factors that raised the rating for Crystal Windows & Doors Illinois Corp. include:
- Length of time business has been operating
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Ann Liang, Manager & GM Mr. Ivan Ng
Windows - Installation & Service Doors Doors - Installation Windows Windows - Repairing Doors - Repair Finish Carpentry Contractors (NAICS: 238350)
Products & Services
This company Manufactures, Installs, Services Windows and Doors.
1300 W 35th St
Chicago, IL 60609 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: This contractor was hired to supply and install windows and storefront doors in the building we are currently constructing. The storefront doors are leaking during inclement weather considerably. Crystal Windows said they would send out a repair person to fix the problem. They have since refused to repair until they are paid the balance owed. Their funds will be released at Title once the defective materials are repaired and installed properly. We now have water damage to the flooring and drywall.
Desired Settlement: I want the storefront doors and windows repaired so they are leak free before the release of their final payment.
|3/24/2015||Problems with Product/Service|
Read Complaint Details
Complaint: I have been contacted the company and spoke to the owner/manager whose name is ***** and ****. Explained the problem to them that the windows keep getting the moisture into the glasses & water goes in the internal wall. When rain water goes in the window & run into the house. The product is life time warranty but they asked me to pay for the replacement of the windows & part. This is manufacture defective product. The service tech who came to check also stated that is manufact's issue. There are several service tech I have checked with & the feed back is the same.
Desired Settlement: Either refund or replace the windows for us, but we prefered a refund because the company told me that if I was going to pay for the replacement cost, every 5 years I have to replace the windows because it will have the same problem (water & moisture). It means their product is not reliable.
Business Response: Initial Business Response /* (1000, 5, 2013/09/25) */ Contact Name and Title: ***** **** Office Manager Contact Phone: XXX-XXX-XXXX Contact Email: *****@crystalchicago.com Our window frame base structural warranty for a period of 20 years. Insulated glass, part and component and installation warranty for a period of 5 years. Ms. ****** ******'s window were installed on 5/17/2008 which her warranty is expired on 5/17/2013. On 8/22/2012 she called and ask for a service, so i sent a Tech out went out on 8/23/2013 to her property address at **** N **** .I called same evening to give her the factory discount of the service estimate cost of $*** over the phone. Ms ****** said too much money for the service and she asked for additional discount. so i check with my supervisor and got permission to give her additional discounted. I called her back and gave her a revised estimate of $218. She said she will need time to think about it and will call back when she is ready. After few days later Ms ****** called the office and ask to speak to the business owner to get a free of charge service. Final Consumer Response /* (3000, 20, 2013/12/10) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: Service date was changed fr 11/23 to 11/16, & did check on one casement window,we've asked the replacement on 3 pieces of glass since they were defective from manufacture since 5 years ago. Crystal Windows & Doors finally agree to replace them for us with no cost to us. They should've been taken this route on the first attempt. Then we wouldn't have to go through BBB & waited it this long to see the outcome. I have to say that it is too soon to tell that if the same problem will be reoccure because they just did them on 12/7/13. Final Business Response /* (4000, 14, 2013/11/27) */ ***** ***** <*****@crystalchicago.com> Tue, Nov 19, 2013 at 9:15 AM Reply-To: ***** ***** <*****@crystalchicago.com> To: "*******@chicago.bbb.org" <*******@chicago.bbb.org> Cc: *** Crystal <***@crystalchicago.com>, "********@chicago.bbb.org" <********@chicago.bbb.org> Dear *****, I have sent fax response to XXX-XXX-XXXX in Nov.11.2014 base on the request from ***** *******. I have attached a copy of the response in this email for your reference. Customer ****** agrees with me about the repair plan, it will be done next month. By the way, I got two different case# from your fax and ***** *******'s letter which indicate same case. One is XXXXXXXX, another is XXXXXXXX. Thanks. *****