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A J's Decorative Glass & Door

Phone: (708) 333-3280 310 E 168th St, South Holland, IL 60473 ! BBB Business Review on A J's Decorative Glass & Door is being Updated by BBB !

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AJ's Decorative Glass and Door is a window company which installs and services windows and doors for residential and commercial clients. Located in South Holland, IL, this company services customers in the southern suburbs of Chicago, including Harvey, Dolton, Thornton, Calumet City, Burnham, Homewood, Hazel Crest, and Altgeld Gardens. The company has been in business since 2002.

This company installs specialty and custom-fitted windows and doors for homes and businesses, including plate window entryways, retail window entryways, and ODL doorglass treatments. Their window services include decorative and stained-glass windows custom-fitted to any size entry, window repairs, window replacements, custom window sizing, storm windows, and window screens.

For doors, AJ's Decorative Glass and Door will work with the customer to redesign an entryway instead of completely replacing it, creating a fresh new look with minimal disruption and displacement. Door services include garage doors, entryways, patio doors, back doors, storm doors and security doors. Options include steel, wood, fiberglass, and a mixture of wood and glass, and their South Holland showroom has hundreds of options to choose from, ensuring that every customer will find an option that fits both their décor and their budget. Every window and door consultation includes a free estimate, and the company will work with the customer to locate the proper door for their existing location, including for older homes.

Visit the website for AJ's Decorative Glass and Door to learn more about their physical showroom, read about their free estimates and consultations, and contact the company to discuss door and window options.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.

Additional Locations


    310 E 168th St

    South Holland, IL 60473 (708) 333-3280


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/12/2016 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I purchased two doors from this company. A storm and Entry door. The storm door had scratches on it. The installer took it upon himself to put touch up paint on it. I did not noticed it until an hour later when my neighbor came over to see the door. That's when we noticed it. I immediately called the owner. He said he would come by the following Tuesday to look at it. When he came he says to me **** said there were a few scratches and he sloppy put touch up paint on it. I said to him I am not accepting this door. He said the door was like that when he got it from the company. I told him if the door was damaged he should have sent it back to the company where it came from. He said to me that's not bad that is why they send you touch up paint. I explained to him that I paid for a door with no scratches. He said I will have to call the company and have them to send a representative out to look at it. I told him how will the Rep see scratches and **** covered them with touch up paint. **** did not say anything to me about the scratches. I really believe he did it and thought I would not see them. So I called Ron several times and he got really smart with me. This last time it was really bad how he talked to me. Telling me it will take 2 to 3 months to get this resolved. I told him my husband wanted to get this taken care of before we went on vacation. He said if this gone stop your husband from taking you on vacation He must not have wanted to take you anyway. I thought he was really out of place. I want this matter taken care before then. He has cashed my check. I would not recommend this company to anyone. They installed the door good. The only problem is this new scratched up door. He say the touch up paint is fine. It looks tacky and sloppy for a new door. I told him when the weather get bad the paint will come off and the door will rust. He responded this is an aluminum door it want rust .I thought this was a terrible experience. Also the trim has nails shown.

Desired Settlement: I want a new storm door with no scratches installed. Also the trim for the door to be corrected. With no nail shown.

Customer Review(s)