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BBB Accredited Business since

My Window Washing, Inc.

Additional Locations

Phone: (847) 715-9493 Fax: (847) 656-3394 View Additional Phone Numbers 3031 Commercial Ave, Northbrook, IL 60062 View Additional Email Addresses

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Window Washing, Gutter Cleaning, Power Washing Services Residential and Commercial

BBB Accreditation

A BBB Accredited Business since

BBB has determined that My Window Washing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for My Window Washing, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on My Window Washing, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 10, 2006 Business started: 04/21/2005 Business started locally: 04/21/2005 Business incorporated 02/16/2010 in IL
Type of Entity


Business Management
Mr. Dainius Indriliunas, Owner
Contact Information
Principal: Mr. Dainius Indriliunas, Owner
Business Category

Window Cleaning Contractors-Sandblasting/Power Washing Gutter Cleaning Janitorial Services (NAICS: 561720)

Method(s) of Payment
Check, Visa, Master Card, Discover, American Express, Cash
Refund and Exchange Policy
100% Satisfaction Guarantee. Money back Guarantee
Alternate Business Names
North Shore Professional Services, Inc.

Additional Locations

  • 2970 Maria Ave STE 119

    Northbrook, IL 60062

  • 3031 Commercial Ave

    Northbrook, IL 60062 (847) 715-9493


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/31/2015 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: Never showed up for scheduled cleaning appointment on March 21st. Never called to say they would be late. I placed at least four calls to office during and after two hour window. The one person who eventually called me later hung up on me and when I tried to call her back unable to leave a message.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Expect a call from *** or whoever is responsible to address this poor service. Can't understand how they can get a A+ ratng.

Business Response: Initial Business Response /* (1000, 6, 2015/03/30) */ I do apologize for this misunderstanding. The office closed early on Saturday and there was no one to check on the status of the job that was being done in the morning. I did however called the customer the same day and apologized for the mix-up. We scheduled the appointment the next Saturday and it was done free of charge. ***

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on My Window Washing, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)