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BBB Business Review

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BBB Accredited Business since

Carefree Windows Inc

Additional Locations

Phone: (815) 633-6732 Fax: (815) 316-8777 PO Box 6063, Rockford, IL 61125 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Carefree Windows, Inc. is a window cleaning company which provides year-round window cleaning services for residential, retail, and commercial customers. Located in Rockford, IL, this company serves the Rockford metropolitan area, including Machesny Park, Loves Park, Poplar Grove, Belvidere, Rockton, Roscoe, Cherry Valley, South Beloit, Winnebago, Pecatonica, Byron, and Freeport. The company was founded in 1997 and is a certified affiliate of Mr. Hard Water cleaning products, which do not use hard chemicals or abrasives, which can damage surfaces within the home such as ceramic tile or other natural surfaces. Their clients include Hilton Garden Inn, Barnes & Noble Booksellers, First National Bank & Trust, Baird & Warner Real Estate, and Edgewood Lakes Condominium Association.

This company provides window cleaning services, both the inside and outside of the windows, as well as chandeliers and windowsills. The company uses environmentally-friendly cleaning products, which are suitable for individuals who are sensitive to harsh cleaning chemicals, pets, and children. They provide free estimates on their services and offer window cleaning all year around, even during the winter. They can provide routine cleaning, on a monthly, bi-monthly, semi-annually, or annually basis, and provide automatic scheduling so that their customers can be assured that their windows will be cleaned routinely. They also clean gutters, which can prevent damage to siding and the foundation of the home. Carefree Windows provides gift certificates as well as specials on their website.

Visit the website for Carefree Windows, Inc, to learn more about the services available from this company, read their frequently asked questions, and contact the company for a free estimate on window, gutter, or chandelier cleaning services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Carefree Windows Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Carefree Windows Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carefree Windows Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 02, 2011 Business started: 01/01/1997 Business started locally: 01/01/1997 Business incorporated 01/03/2005 in IL
Type of Entity


Business Management
Mr. Steve Lapp, Owner Mr. Daniel Lapp, Vice President
Contact Information
Principal: Mr. Steve Lapp, Owner
Number of Employees


Business Category

Window Cleaning Cleaning Services Organic/Green Products Gutter Cleaning Janitorial Services (NAICS: 561720)

Alternate Business Names
Carefree Window Cleaning
Products & Services

Window cleaning - commercial and residential,retail,gutter Cleaning,Chandelier cleaning, green products, cleaning service.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.