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Learning Resources

Phone: (847) 573-8400 Fax: (847) 573-8425 View Additional Phone Numbers 380 N Fairway Dr, Vernon Hills, IL 60061

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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Learning Resources
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 27, 2003 Business started: 06/06/1984 Business started locally: 06/06/1984
Type of Entity


Business Management
Ms. Etienne Veber, President Ms. Ailene Wolnik, Customer Service Mgr
Contact Information
Principal: Ms. Etienne Veber, President
Customer Contact: Ms. Ailene Wolnik, Customer Service Mgr
Business Category

Wholesalers & Distributors Toys - Retail Information Technology Services Other Miscellaneous Durable Goods Merchant Wholesalers (NAICS: 423990)

Alternate Business Names
Learning Resources, Inc.
Products & Services

This company offers Educational Toys, Games and Teaching aids

Additional Locations


    380 N Fairway Dr

    Vernon Hills, IL 60061 (800) 222-3909 (847) 573-8400


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/31/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Site advertised two day delivery and I paid extra for the expedited shipping on Dec 19th at around 8pm. I was not informed until Dec 23rd that the delivery would not be made until dec 26th, too late for the holidays. The products were supposed to arrive Dec 23rd. By waiting until Dec 23rd to inform me of the new delivery date, it's impossible to buy them in time from another retailer. The order number is ML_XXXXXXX.

Desired Settlement: Other consumers should be aware of this business' unreliable delivery and false advertising

Business Response: Initial Business Response /* (1000, 9, 2014/01/17) */ Contact Name and Title: ******* ***** Contact Phone: XXX-XXX-XXXX Contact Email: ****** The complaint was investigated and found that the shipping company had many late packages due to weather related issues and routing problems. The problem was nationwide and this holiday season found consumers of all companies without the items they had ordered. We are sorry for the inconvenience and would be happy to refund the customer for the entire order. An email has been sent to him asking for the pertinent information to complete this task.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Learning Resources
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)