This business is not BBB accredited.

Koolatron

Additional Locations

Phone: (800) 726-4469 View Additional Phone Numbers P.O. Box 66512, Chicago, IL 60666 http://www.koolatron.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Koolatron include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Koolatron
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 19, 1999
Business Category

Wholesalers & Distributors Rebates-Customer Loyalty Program Other Miscellaneous Durable Goods Merchant Wholesalers (NAICS: 423990)


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1101 N Keller Road Suite F

    Orlando, FL 32810

  • THIS LOCATION IS NOT BBB ACCREDITED

    4330 Commerce Dr

    Batavia, NY 14020

  • THIS LOCATION IS NOT BBB ACCREDITED

    P.O. Box 66512

    Chicago, IL 60666

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/25/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased the 1-Acre Corded Mosquito Insect Trap on 7 April from ************** The unit failed within the 1 year parts and labor warranty. I contacted Koolatron and they said they would replace the circuit board in the unit and would send me it with 7 to 10 business days. After not receiving, I contacted Koolatron and they said the part is on back order with no estimate on when they will get the part. I also contacted **** ***** about returning it and I still am waiting on them to return my call.

Desired Settlement: Since the part is on back order and there is no estimate on when the part will come in, I am requesting a full refund of $349.99.

Business Response: Initial Business Response /* (1000, 5, 2015/06/24) */ The replacement part had been on backorder but it was shipped out to the customer via ***** on June 15th and successfully delivered to the customer on June 17th. Initial Consumer Rebuttal /* (2000, 7, 2015/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received the part.

6/3/2013 Problems with Product/Service
5/13/2013 Problems with Product/Service
5/13/2013 Problems with Product/Service