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Consumer Complaints

BBB Accredited Business since 04/01/2013

Weed Man Chicago

Phone: (866) 987-9333

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues2
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
03/28/2014Billing / Collection Issues | Read Complaint Details
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Complaint
My wife told me that some lawn company came out while I was at work and performed some lawn work at our address. I thought that they had the wrong house and didn't think much of it until they called and said I owed them $168. I told them that I never agreed to any services with them and when I asked them to show me a contract that I had signed agreeing to the work, they could not produce anything. They then said that they would accept a payment for half the amount and clear the account but once again, I told them that I had never talked to anyone at Weed Man nor had I agreed to any services. They then said they'd call me again and then sent the account to collections. Once again, I had never spoken to anyone at Weed Man prior to their attempts to collect on the account and have never signed any agreement or contact with them and I don't know how they got my name or number.

Desired Settlement
I would like them to clear this account and withdraw it from collections.

Business Response
Dear Mr. *****,

Thank you for bringing this matter to our attention. As a company we never have the intention of doing a service that we do not believe was ordered as this has no gain for us or our clients. After reviewing your file I have constructed the following timeline related to your account with Weed Man.

Weed Man employs several local High School students every Spring to help us get the word out regarding our business. A student representing our company visited your home on April 30th where he received your name and phone number. On May 2nd a representative at our local office spoke with Mrs. ***** and entered into an order agreement. At this point, Weed Man was provided with an email address to which we sent a confirmation of the order agreement. An internal note was recorded stating that the homeowner intended to prepay for services by check. On May 7th services were rendered at the property. On June 11th services were rendered at the property again. On both visits bills addressed to you were left behind, along with detailed notes regarding the applications performed and the health of the lawn. On June 26th a phone call was placed to your home regarding the overdue account. By our records, no attempt was ever made to contact our office after these three points of contact to alert us that our service was not welcome.

On July 9th a Weed Man manager visited the property to inspect the progress to date and was informed by Mrs. ***** that no service was wanted, at which point we cancelled all remaining scheduled services. On August 28th we received a phone call from Mr. ***** saying that he never spoke with Weed Man, does not want service, and did not plan on paying for services rendered. Mr. ***** also said that he called us 1 hour after placing an order and cancelled, though no record of this phone call exists in our data management software. Our local representative asked what number was called to cancel the order and was told that Mr. ***** did not recall, and then our representative reported being hung up on. On October 29th we placed a call to the property regarding the overdue account and spoke with Mrs. *****. At this time Mrs. ***** agreed to pay for 1/3 of the services rendered. We were then informed that there were two *********** living at the household, both Mr. ***** and his father Mr. ******* Our representative was then informed that Mr. ****** had wanted the lawn care, not Mr. *****, and that Mr. ****** would follow up with us in the morning. No record of a follow up call is recorded.

Weed Man sincerely apologize for the confusion in this situation. However, our records do indicate that a member of the household ordered lawn care service from our company. Please give us a call at XXX-XXX-XXXX to discuss a positive resolution for both parties.

Sincerely,

Weed Man

07/25/2012Billing / Collection Issues

Industry Comparison| Chart

Weed Control Service, Pest Control Services, Fertilizers

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