BBB Business Review

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This business is not BBB accredited.

Waterproofing Solutions, Inc.

Phone: (815) 485-5105 2385 Palmer Ranch, New Lenox, IL 60451

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This company's membership in the Better Business Bureau of Chicago has been revoked on December 20, 2006 for failure to comply with membership standards. The company does not meet standards that state that a member must agree to support the purpose and principles of the Better Business Bureau, not engage in any activity that reflects unfavorably on the BBB and its members, and enjoys a good business reputation in the community. The company likewise does not meet the standard which requests that a BBB member must be free from any substantive governmental action concerning the marketplace and its customers. Waterproofing Solutions' principal agents were found to have had substantive governmental action taken against their previous companies. For the aforementioned reasons the company was found to not be in compliance with the membership requirement to support the principles and purpose of the Better Business Bureau. As a result of the membership suspension, Waterproofing Solutions Inc has requested a hearing to appeal the BBB's decision. The hearing had been scheduled for December 20th, 2006, but the company did not attend the hearing which was requested by them.
As a result of the aforementioned facts, Waterproofing Solutions' BBB membership was revoked by the BBB Board of Directors.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Waterproofing Solutions, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Waterproofing Solutions, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 2004 Business started: 01/15/1994 Business started locally: 01/15/1994 Business incorporated 01/01/2000 in IL
Business Management
Ms. Charlene Doman, President
Contact Information
Principal: Ms. Charlene Doman, President
Business Category

Waterproofing Contractors Home Improvements Waterproofing Contractors Other Building Finishing Contractors (NAICS: 238390)

Additional Information

The BBB would like to inform consumers that Michael Doman has opened a new company in Joliet, IL by the name of Midwest Drain Tile & Waterproofing. The BBB maintains a separate file on this company.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.