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BBB Business Review

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BBB Accredited Business since

Waterproof Exteriors

Additional Locations

Phone: (630) 675-0239 18555 Parker Rd, Mokena, IL 60448

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Waterproof Exteriors, Inc. is a home improvement contractor which performs exterior contracting work, including storm restoration for residential customers and roofing, siding and windows. Located in Mokena, IL, this company serves the southwestern suburbs of Chicago, including New Lenox, Frankfort, Frankfort Square, Tinley Park, Orland Hills, Orland Park, Homer Glen, Hazel Crest, Homewood, Flossmoor, Olympia Fields, Matteson, Park Forest, University Park, Chicago Heights, South Chicago Heights, Alsip, Palos Heights, Crestwood, Lemont, Lockport, Crest Hill, Joliet, Preston Heights, Rockdale, Romeoville, Manhattan, Monee, and Midlothian. The company has been in business since 2010 and is locally owned and operated. The company also offers free, no obligation estimates on all of their work and works with their customer's insurance company to ensure that the homeowner need only pay the deductible of the work or sometimes even nothing at all in order to have storm damage fixed.

The company's work begins with a free inspection, after which they will inform the customer of the condition of the home and explain what they would suggest the next steps would be and suggest different products which are available, such as attic insulation, shingles, and siding. After the customer makes an informed decision about which products they would like, the company will work with the customer's insurance to receive any settlement possible before beginning work. Services available from this company include the installation of roofing, siding, soffit, fascia, gutters, windows, doors, chimney services, and attic insulation.

Visit the website for Waterproof Exteriors, Inc, to learn more about the services available from this company, read about storm damage and the restoration process, and contact the company for a free, no obligation storm damage inspection.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Waterproof Exteriors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Waterproof Exteriors
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 05, 2012 Business started: 07/01/1995 in IL Business started locally: 07/01/1995 Business incorporated 09/30/2010 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Mr. Mark Thompson, President/Owner
Contact Information
Principal: Mr. Mark Thompson, President/Owner
Business Category

Waterproofing Contractors Doors - Installation Windows Soffit & Fascia Chimney Builders & Repair Contractor - Insulation Roofing Contractors Siding Contractors Waterproofing Contractors Other Building Finishing Contractors (NAICS: 238390)

Alternate Business Names
Waterproof Exterior, Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.