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BBB Business Review

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BBB Accredited Business since

WaterPro Basement Waterproofing

Additional Locations

Phone: (847) 456-7331 1432 Chestnut Dr, Round Lake Beach, IL 60073

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WaterPro Basement Waterproofing is a waterproofing contractor which seals basements to prevent leaking and seepage. Located in Round Lake Beach, this company serves northern Illinois and southern Wisconsin, including Mundelein, Des Plaines, Grayslake, Waukegan, Libertyville, Vernon Hills, Lindenhurst, Gurnee, Antioch, Barrington, Evanston, Lake Bluff, Northbrook, Skokie, Naperville, Glenview, and Deerfield. The company was formed in 1980 and is licensed, bonded, and insured.

A wet basement can lead to serious problems if not taken care of immediately, because it can lead to structural damage as well as the growth of mold and fungus, such as black rot, which can be hazardous to human health. Left unresolved, leaks and seepage can rot wood and damage carpet and molding, causing costly repairs and could lead to an evacuation of the home while bioremediation fixes the problem. It also prevents the basement from being used as a living space, resulting in wasted space that could be used as storage or as more room for family activities.

waterproofing offers a solution to the problem before it becomes an issue. WaterPro Basement Waterproofing provides the following services: crack repair, seepage repair, foundation repair, epoxy bonding, window wells, drain tile systems, soil stabilization, block wall repairs, and structural repairs. The company will provide a free written estimate after a thorough inspection of the basement.

Visit the website for WaterPro Basement Waterproofing to learn more about the warning signs of basement water damage, read testimonials from their former customers, and contact the company to receive a free written estimate on their services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that WaterPro Basement Waterproofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for WaterPro Basement Waterproofing include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on WaterPro Basement Waterproofing
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: December 06, 2000 Business started: 02/01/1980 Business started locally: 02/01/1980
Type of Entity

Sole Proprietorship

Business Management
Mr. Thomas R Leiss, Owner
Contact Information
Principal: Mr. Thomas R Leiss, Owner
Business Category

Waterproofing Contractors Water Leak Detection Leak Detection Waterproofing Materials Water Damage Restoration Water Mitigation Contractor - Crawl Space Basement Waterproofing Concrete Removal Concrete Repair/Leveling Concrete - Restoration, Sealing & Cleaning Basement - Contractors Sump Pump Contractors Foundation Contractors Foundation Inspection Foundation Repair & House Leveling Waterproofing Contractors Other Building Finishing Contractors (NAICS: 238390)

Products & Services

This business offers: Basement waterproofing.

Customer Review Rating plus BBB Rating Summary

WaterPro Basement Waterproofing has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.