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BBB Business Review

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BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that U S Waterproofing & Construction Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for U S Waterproofing & Construction Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 23 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 16
Total Closed Complaints 23

Customer Reviews Summary Read customer reviews

17 Customer Reviews on U S Waterproofing & Construction Co.
Customer Experience Total Customer Reviews
Positive Experience 16
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 17

Additional Information

BBB file opened: January 01, 1961 Business started: 01/01/1957 Business started locally: 01/01/1957 Business incorporated 06/19/1963 in IL
Type of Entity


Business Management
Mr. Matthew Stock, President Chris Nava, Production Manager Mr. Barry Schilling, Vice President
Contact Information
Customer Contact: Chris Nava, Production Manager
Principal: Mr. Matthew Stock, President
Number of Employees


Business Category

Waterproofing Contractors Foundation Repair & House Leveling Waterproofing Contractors Other Building Finishing Contractors (NAICS: 238390)

Alternate Business Names
U S Waterproofing Co
Additional Information

U S Waterproofing & Construction has requested that before filing a BBB complaint, homeowners contact Matthew Stock, Vice President, at or Andy Bruchman at

Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that U S Waterproofing & Construction will resolve the matter for you in an expedient matter. U S Waterproofing and Construction has requested that before filing a BBB complaint homeowners contact Matthew Stock, President, at or Chris Nava at

Products & Services

This company offers waterproof basements.

Customer Review Rating plus BBB Rating Summary

U S Waterproofing & Construction Co. has received 4.92 out of 5 stars based on 17 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.