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BBB Accredited Business since

Reliable Basement Services, LLC

Phone: (630) 777-0539 View Additional Phone Numbers 3s080 Talbot Ave, Warrenville, IL 60555 http://www.reliablebasement.com



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Reliable Basement Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Reliable Basement Services, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Reliable Basement Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 06, 2009 Business started: 07/01/2008 in IL Business started locally: 07/01/2008 Business incorporated 09/26/2008 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Vince D. Pane, President
Contact Information
Principal: Mr. Vince D. Pane, President
Business Category

Waterproofing Contractors Windows - Wells & Covers Windows - Egress Contractor - Crawl Space Basement Waterproofing Basement - Contractors Drainage Contractors Sump Pump Contractors Foundation Contractors Foundation Inspection Foundation Repair & House Leveling Waterproofing Contractors Other Building Finishing Contractors (NAICS: 238390)


Additional Locations

  • 3s080 Talbot Ave

    Warrenville, IL 60555 (630) 318-4888

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The company installed a window well drain and sealed around the hole that they drilled into my basement concrete wall with caulk which is not to code and is causing water to leak into my basement. The PVC that they ran is also leaking at one of the joints due to an incorrect glue which is also leaking and causing damage to my basement. I have uploaded a video of the problem to ******* at http://www.*******.com/watch?v=PfXjRCd1ypE

Desired Settlement: I would like an immediate repair to the incorrectly installed drain as well as a written guarantee that the repair is warranted from the date of repair otherwise I will take the company to court and sue for a complete refund, damages and legal fees.

Business Response: Final Consumer Response /* (450, 5, 2014/02/21) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: I would like to withdraw the complaint as it has been resolved. Thank You.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Reliable Basement Services, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)