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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Reliable Basement Services, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Reliable Basement Services, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Vince D. Pane, President
Waterproofing Contractors Windows - Wells & Covers Windows - Egress Contractor - Crawl Space Basement Waterproofing Basement - Contractors Drainage Contractors Sump Pump Contractors Foundation Contractors Foundation Inspection Foundation Repair & House Leveling Waterproofing Contractors Other Building Finishing Contractors (NAICS: 238390)
3s080 Talbot Ave
Warrenville, IL 60555 (630) 318-4888 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (630) 318-4888(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The company installed a window well drain and sealed around the hole that they drilled into my basement concrete wall with caulk which is not to code and is causing water to leak into my basement. The PVC that they ran is also leaking at one of the joints due to an incorrect glue which is also leaking and causing damage to my basement. I have uploaded a video of the problem to ******* at http://www.*******.com/watch?v=PfXjRCd1ypE
Desired Settlement: I would like an immediate repair to the incorrectly installed drain as well as a written guarantee that the repair is warranted from the date of repair otherwise I will take the company to court and sue for a complete refund, damages and legal fees.
Business Response: Final Consumer Response /* (450, 5, 2014/02/21) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated: I would like to withdraw the complaint as it has been resolved. Thank You.