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BBB Accredited Business since
Phone: (630) 879-6116 520 S River St, Batavia, IL 60510
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Premium Waterproofing, Inc, is a waterproofing contractor which provides foundation crack repair, sump pump installation, crawl space encapsulation, and other waterproofing measures to commercial, industrial, and residential customers. Located in Batavia, IL, this company serves Cook, DuPage, Kane, and Will counties, including Barrington, Bartlett, Elk Grove Village, Palatine, Schaumburg, Bensenville, Burr Ridge, Downers Grove, Glen Ellyn, Highland Hills, Hinsdale, Lombard, Naperville, Roselle, Warrenville, West Chicago, Wheaton, Winfield, Aurora, Burlington, Elgin, Geneva, Montgomery, St. Charles, Sleepy Hollow, Sugar Grove, Wasco, Bolingbrook, Plainfield, Romeoville, and Willowbrook. The company is family owned and operated and has been in business for over 20 years. The company has waterproofed over 10,000 basements in their years of service.
This company provides waterproofing services for basements and foundation walls, including crawl spaces and other such surfaces that are vulnerable to leakage and seepage during damp conditions. Services provided by this company include foundation crack repair, interior drain tile systems, primary sump pump installations, backup sump pump installations, crawl space encapsulation, window wells and accessories, underground yard drains, damp proofing and waterproofing, bowed wall repair, foundation underpinning, excavation, epoxy floor coatings, and snow plowing. Their commercial and industrial services include floor coatings meant to protect against harmful static charges, commercial flooring products with quartz chips or flakes, and floorings which remain resistant to corrosive and abrasive chemicals and surfaces.
Visit the website for Premium Waterproofing, Inc, to learn more about the services available from this company, read about the processes of waterproofing and the different techniques and products offered, and contact the company to request services.
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A BBB Accredited Business since
BBB has determined that Premium Waterproofing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Premium Waterproofing, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Brent Bachtell, Owner
Waterproofing Contractors Windows - Wells & Covers Snow Removal Service Snow Removal Service - Commercial Contractor - Crawl Space Deck Cleaning and Waterproofing Basement - Contractors Drainage Contractors Sump Pump Contractors Drywall Contractors Excavating Contractors Floor Coatings - Epoxy/Polyurethane Foundation Contractors Foundation Inspection Foundation Repair & House Leveling Waterproofing Contractors Other Building Finishing Contractors (NAICS: 238390)
Products & Services
Damp proof/Waterproof new home foundations.
Foundation crack repair on existing homes.
Excavation. Block & Limestone foundation restoration.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
520 S River St
Batavia, IL 60510 (630) 879-6116 Directions
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
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Complaint: Friday, April 18th *****, Premium Waterproofing owner arrives on my property to repair a crack in my foundation for the third time. We spoke in January about the same crack under warranty. When he completes the work on the 18th, he leaves telling me I owe him $400.00 for the service in contradiction to our original January conversation of warranty service. After receiving a verbal amount owed, I ask him why there is a charge and the warranty is not valid. He responds by telling me there is a charge for the day and without an invoice he tells me to call him with my credit card numbers including the three-digit security code to make sure he receives his money. I tell him I'm surprised now that this service is not under warranty but we can talk about details. He then tells me the charge can be reduced to $350.00 but I do owe him for the day. Later I text him telling him this is different than our January conversation at which point he tells me the charge is %570.00 because he needs to add the labor for a problematic downspout and for digging the hole by the foundation. At this point I feel he is searching for any reason to charge me the original full price especially when I explain in the text as I did in person that I moved the downspout 2.5yrs ago and I dug the hole myself two days prior to the service. I do not feel that I own this company any money and I feel threatened that the conversation has since changed from covered under warranty to a full charge. ***** has also added in a returned text that he is placing a contractor's lien on my property leaving me with no choice but to file a complaint.
Desired Settlement: I need to have a full lifetime warranty service provided without manipulations and unwarranted charges.
Business Response: Final Consumer Response /* (450, 5, 2014/04/28) */ Case NoXXXXXXXX 1 message ******* ******* <*************@yahoo.com> Fri, Apr 25, 2014 at 5:51 PM Reply-To: ******* ******* <*************@yahoo.com> To: "*******@Chicago.BBB.Org" <*******@chicago.bbb.org> Please note I discussed the warranty matter today with *****, Premium Waterproofing and found resolution. Please close the case. Thank you. Sincerely, ******* *******
Customer Reviews Summary