Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Perma-Seal Basement Systems, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Perma-Seal Basement Systems, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 36 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 8
Problems with Product/Service 19
Total Closed Complaints 36

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Perma-Seal Basement Systems, Inc.
Customer Experience Total Customer Reviews
Positive Experience 21
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 23

Additional Information

BBB file opened: April 24, 1985 Business started: 01/01/1979 Business started locally: 01/01/1979 Business incorporated 04/08/1982 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Chicago Department of Public Health
333 S. State Street, Chicago IL 60604
Phone Number: (312) 747-9884

Type of Entity


Business Management
Mr. Roy E. Spencer, President Mr. Dan Schoendorff, Director - Business Administration Ms. Laura Spencer, Direcor of Marketing
Contact Information
Customer Contact: Mr. Dan Schoendorff, Director - Business Administration
Principal: Mr. Roy E. Spencer, President
Number of Employees


Business Category

Waterproofing Contractors Basement - Remodeling Ejectors Water Leak Detection Waterproofing Materials Air Quality Service Glass - Block Insulation Materials Water Heaters - Dealers Windows - Wells & Covers Windows - Egress Water Mitigation Mold Consulting & Testing Water Heaters - Parts & Supplies Water & Sewer Line Protection Contractor - Crawl Space Basement Waterproofing Drying Service Concrete - Restoration, Sealing & Cleaning Basement - Contractors Basement - Finishing Sump Pump Contractors Foundation Contractors Foundation Inspection Foundation Repair & House Leveling Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Sewer Contractors Sewer Inspection Waterproofing Contractors Other Building Finishing Contractors (NAICS: 238390)

Alternate Business Names
Perma Seal Waterproofing Perma-Seal Foundation Repair Svc.
Additional Information

Perma-Seal has requested that before filing a BBB complaint, homeowners contact Dan Schoendorff, Director of Business Administration at Perma-Seal's Corporate Headquarters. Dan can resolve your complaint and will work with you on a speedy resolution to your concerns. If you are unhappy with the service you received, please call or email. His direct line is 630-241-8831 and his email address is

Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Perma-Seal will resolve the matter for you in an expedient matter.

Customer Review Rating plus BBB Rating Summary

Perma-Seal Basement Systems, Inc. has received 4.89 out of 5 stars based on 23 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.