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BBB Business Review

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BBB Accredited Business since

Establishing Firm Foundation Waterproofing

Additional Locations

Phone: (708) 431-4572 Fax: (773) 424-7574 25858 S Sunset Dr Unit 8, Monee, IL 60449 http://www.establishingfirmfoundations.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Establishing Firm Foundation Waterproofing is a waterproofing contractor which provides waterproofing and foundation work for commercial, industrial, and municipal customers. This company serves downtown Chicago and the surrounding areas, including Evanston, Skokie, Niles, Park Ridge, Norridge, Harwood Heights, Des Plaines, Berwyn, Cicero, Franklin Park, Schiller Park, Melrose Park, Elmwood Park, Oak Park, Stickney, Evergreen Park, Oak Lawn, Summit, Lyons, Riverside, Rosemont, Morton Grove, Elk Grove Village, Wood Dale, and Bensenville. Services available from this company include epoxy or urethane injections, repair and replacement of expansion joints, coating and linin systems, concrete restoration and reinforcement repairs, and waterproof and membrane protection.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Establishing Firm Foundation Waterproofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Establishing Firm Foundation Waterproofing include:

  • Length of time business has been operating
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Establishing Firm Foundation Waterproofing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 08, 2008 Business started: 01/01/2001 Business started locally: 01/01/2001
Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Garcia Jr., Owner
Contact Information
Principal: Mr. Robert Garcia Jr., Owner
Business Category

Waterproofing Contractors Contractor - Crawl Space Concrete Contractors Concrete - Restoration, Sealing & Cleaning Concrete Pumping Service Basement - Contractors Drainage Contractors Foundation Contractors Foundation Inspection Foundation Repair & House Leveling Plumbing Drains & Sewer Cleaning Waterproofing Contractors Other Building Finishing Contractors (NAICS: 238390)


Customer Review Rating plus BBB Rating Summary

Establishing Firm Foundation Waterproofing has received 3.45 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.