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BBB Accredited Business since
Phone: (708) 431-4572 Fax: (773) 424-7574 5448 S Archer Ave, Chicago, IL 60638
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Establishing Firm Foundation Waterproofing is a waterproofing contractor which provides waterproofing and foundation work for commercial, industrial, and municipal customers. This company serves downtown Chicago and the surrounding areas, including Evanston, Skokie, Niles, Park Ridge, Norridge, Harwood Heights, Des Plaines, Berwyn, Cicero, Franklin Park, Schiller Park, Melrose Park, Elmwood Park, Oak Park, Stickney, Evergreen Park, Oak Lawn, Summit, Lyons, Riverside, Rosemont, Morton Grove, Elk Grove Village, Wood Dale, and Bensenville. Services available from this company include epoxy or urethane injections, repair and replacement of expansion joints, coating and linin systems, concrete restoration and reinforcement repairs, and waterproof and membrane protection.
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A BBB Accredited Business since
BBB has determined that Establishing Firm Foundation Waterproofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Establishing Firm Foundation Waterproofing include:
- 6 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Robert Garcia Jr., Owner
Waterproofing Contractors Contractor - Crawl Space Concrete Contractors Concrete - Restoration, Sealing & Cleaning Concrete Pumping Service Basement - Contractors Drainage Contractors Foundation Contractors Foundation Inspection Foundation Repair & House Leveling Plumbing Drains & Sewer Cleaning Waterproofing Contractors Other Building Finishing Contractors (NAICS: 238390)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5448 S Archer Ave
Chicago, IL 60638 (708) 431-4572 Directions
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Complaint Trends - Last 3 Years
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|10/27/2016||Problems with Product/Service|
|10/13/2016||Problems with Product/Service | Complaint Details Unavailable|
|10/4/2016||Guarantee/Warranty Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: I hire the company to fix my foundation leaks issues I stated all my issues and problems with leaks the company proposal was to install membrane patches the job was done but not completed properly I'm still getting water in my basement from the same spots I contacted them and inform them that I was still getting water and the concrete had cracks in it we want back and forth it couldn't crack they didn't do anything wrong once that was over they came out to inspect the work he agreed to fix it took three weeks to do once done same problem contact them again no solution no call backs
Business Response: We are going to take care of client soon asap. Due to the demand we are real busy and haven't forgotten about him. Understand we don't run from our clients but take care of them properly. He has to be patient but will follow up with him this week after holiday. Thanks for your comment after a great price and job we did but we get with the client soon as possible. No problem thanks.
Business Response: We tried to go and rectify the leakage due to the fact hes on warranty and he has rejected our warranty. Its not our fault that he went with another company after paying us. We gave him a great price and he went with it. Will face our problems and rectify them. His insults and intimidating with false accusations is wrong!
Problems with Product/Service
Read Complaint Details
Complaint: I had foundation repair September 23, 2015. Three (3) days later I noticed the sealant on the north west side of the building had sunk in. I called the owner, Robert and told him. He wanted to know if water was coming in. I told him there had not been any rain so I wouldn't know until it rained. I called Robert about three (3) weeks later and asked him when was he coming to remove the 2x4's he used for the cement. He acted like he didn't want to be bothered. He was very curt. He stated he would come out that Wednesday or Thursday. He did not specify what date or time. I asked him if he had the address and he said yes I feel because he didn't want to come back because there was no money involved. I stayed home both days all day waiting for him, he never came or called me. I called him back last and the first words out of his mouth was we have been extremely busy but he would come out and remove the 2x4's and take care of the sealant, I asked him when and he said Saturday, November 7, 2015, I asked him what time and he said in the morning, I told him that was not good enough I needed a time, I told him he could between 9a.m. and 12:00 p.m., he never showed up or called. This is a matter that will take him less than 30 minutes. When he was trying to get my business there was not a problem and there should not be a problem now. I had him write in the proposal he would clean up everything that was not in my yard before he started the work. I will not refer him to anyone because he refuses to complete a very small simple job.
Desired Settlement: Just remove the 2x4's and just add more sealant where needed. This will only take a few minutes.
We at establishing firm foundations waterproofing are here to satisfy every client that we might have not satisfied. As for this property we have been trying to go and had just been out of area but nevertheless tomorrow 11/10/15 afternoon we will be going to complete what our client wants and what we need to do. We are thankful and greatful to do work at her property. Thank you sincerely
Robert/owner of establishing firm foundations waterproofing inc.
|10/23/2015||Problems with Product/Service|
Customer Reviews Summary