This business is not BBB accredited.

Entek Environmental Technologies

Additional Locations

Phone: (877) 913-6835 View Additional Phone Numbers 143 Sangra Ct, Streamwood, IL 60107 http://www.entekproducts.com


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Description

Entek Environmental Technologies is a water filtration and purification equipment company which sells commercial and residential water treatment products. Located in Streamwood, IL, this company serves the greater Chicagoland area, including Schaumburg, Hoffman Estates, Bartlett, Hanover Park, Elgin, South Elgin, St Charles, Dundee Township, Bloomingdale, Roselle, Medinah, Arlington Heights, Rolling Meadows, Des Plaines, Mt Prospect, Prospect Heights, Barrington, Palatine, Carol Stream, Wheaton, West Chicago, Lombard, Villa Park, Warrenville, Addison, Oakbrook Terrace, Oak Brook, Wheeling, Northbrook, Joliet, Naperville, Romeoville, Bolingbrook, Lake Zurich, Hoffman Estates, Buffalo Grove, Lincolnshire, Evanston, Skokie, Lincolnwood, Park Ridge, Crystal Lake, Lake Bluff, Lake Forest, Deerfield, Highland Park, and Winnetka. Products this company offers include home water treatment apparatuses, home drinking water systems, home solar water heating systems, and office drinking water systems, home HEPA air filtration systems, and air or water analysis.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Entek Environmental Technologies include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Entek Environmental Technologies
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 10, 2010 Business started: 02/01/2009 in IL Business started locally: 02/01/2009 Business incorporated 03/12/2010 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Neal DeLettre, President Ms. Tracy Anargyros Mr. Martin Rumishek, Vice President Operations
Contact Information
Principal: Mr. Neal DeLettre, President
Business Category

Water Treatment Equipment,Service & Supplies Water Analysis Water Supply Systems Solar Energy Products - Retail Water Filtration & Purification Equipment Filters - Air & Gas Water Coolers Air Quality Service Water Softening & Conditioning Equipment Service & Supplies Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    143 Sangra Ct

    Streamwood, IL 60107 (877) 913-6835 (630) 289-7250

  • THIS LOCATION IS NOT BBB ACCREDITED

    2535 NE 36th Ave

    Ocala, FL 34470

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/3/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Every time I have an issue with the Water Filtration system they sold me I can never find a good contact number for the company. So it takes weeks to get in contact with someone that can repair the system that is under a life time warranty. I have informed the company of the phone numbers being incorrect on their website each time I have gotten a hold of them. I have had this problem for awhile since the guy that sold me the system is no longer with the comany.

Desired Settlement: Fix the water system that I purchased. Also, update your phone numbers so your customers can reach you for repairs.

Business Response: Initial Business Response /* (1000, 7, 2013/12/23) */ Contact Name and Title: ****** ****************** Contact Phone: XXX-XXX-XXXX Contact Email: ******@entekproducts.com Customer needed help reprogramming unit; walked through the steps with the customer over the phone; problem was resolved. Phone number on website is correct. *Please note- person unit was purchased from was an independent dealer; unfortunately no longer in business. However, Entek will make every effort to support the warranty in situations such as this. We always strive to return all customer calls within 1-2 business days.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Entek Environmental Technologies
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)