Customer ReviewsforAffordable Water Int, Inc.

I have not used them for their services, but if they treat customers the way they treated me, I would stay as far away as possible. I was driving south on interstate 39/90 just north of Madison, cruise control set at 78, in the far left lane making a pass when one of their vans came up inches from my bumper. The driver gave me no chance to move over after I complete my pass and proceeded to pass me at WELL over 80 mph on the shoulder of the interstate. I called the number on the back of the van to complain about this dangerous behavior. About an hour later, I received a call back from an employee telling me they watched the on-board video of the incident. This employee proceeded to accuse my truck of impeding traffic, going so far as to say I was at fault for making this poor driver have to do what he did. This is wildly inaccurate as, for one, I don't drive a truck, I drive a sedan. The employee on the phone refused to listen to me, continuing to condescending tell me I can not impede traffic in the left lane no matter how many times I told him this was not the case and that he didn't even have the correct incident. Further, this implies this driver behaved in this manner multiple times. These people have no respect for human life/other drivers, why would they respect you, the custoimer? They are rude, dangerous, disgusting people, avoid them at all costs.

Since my current softener was five years old I called Affordable Water after seeing their ad in the Belvidere paper that they cleaned other name brands softeners. On Thursday, November 3, 2022, ****, the owner, showed me my current softener (Culligan) had black liquid in the connections and was not softening my water correctly to filer out rust and sulfur. I am a senior single woman so I trusted his recommendation concerning the softener. My BIG mistake was that **** never gave me the bill identifying his charges for the softener before he started the job. In addition he told me about my hot water heater which was only three years old. I never agreed to a new hot water heater since I was not having any trouble with it. And, if there were issues I would have called ******* since the hot water heater was three years old. After all the equipment was installed, then **** gave me the bill and wanted a check written for $9800. I was totally shocked but at that point what could I do? Also, I was charged $650 (included in the $9,800 total) for a service policy for a year which again I did not agree to that amount. He left six bags of salt; however, I already had three bags for my softener which he also used. All **** said was that they would come out every three months to check on the softener. I wrote the check and then checked with friends on Friday, I went to the bank on Monday, November 7 to stop payment on the check but the check had already cleared. My five year old softener from Culligan costed $4,000 and my three year old hot water heater costed $1,145. I went to the office and spoke with **** on Tuesday, November 8 concerning how upset I was and he was very defensive. What do I want from all of this? I want a refund of $360 for the yearly service fee. I also feel I was overcharged at least $4000 for the softener and hot water heater. I also asked **** to itemize the bill since all that was on the bill was a total of $9,800 charge.

We needed a new Water Softener/Iron Filter. Our old one stopped working and could not be repaired. It was very old. ****, the owner and his son ***** had a New unit on their truck. Removed the old one, and installed the new one in under 2 hours, They are very professional and did fine work. The system works perfectly.