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BBB Accredited Business since

LTM Water Treatment, Inc.

Additional Locations

Phone: (815) 877-0391 Fax: (815) 877-9837 View Additional Phone Numbers 8418 N 2nd St, Machesney Park, IL 61115

BBB Business Reviews may not be reproduced for sales or promotional purposes.


LTM Water Treatment Inc. is a water softening and conditioning service company that provides water filters and softening systems for commercial and residential customers. This company is located in Machesney Park, IL, and serves the surrounding area including Belvidere, Byron, Caledonia, Cherry Valley, Davis Junction, Freeport, Loves Park, Monroe Center, Mount Morris, New Millford, Winnebago, Oregon, Pecatonica, Polo, Poplar Grove, Rochelle, Roscoe, Rockton, South Beloit, Stillman Valley, Marengo, and Timberlane. This company provides water softening solutions and their services include water softeners and water softener systems, drinking water systems, iron filters, dechlorinators, saltless systems, and offer services for educational institutions, hospitality, dialysis, HVAC, disinfection, assisted living, and food service companies.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that LTM Water Treatment, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for LTM Water Treatment, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on LTM Water Treatment, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: November 17, 1988 Business started: 09/01/1980 Business started locally: 09/01/1980 Business incorporated 12/08/1982 in IL
Type of Entity


Business Management
Ms. Laurie Rickabaugh, Vice President Mr. Thomas Guse, Treasurer
Contact Information
Principal: Ms. Laurie Rickabaugh, Vice President
Number of Employees


Business Category

Water Softening & Conditioning Equipment Service & Supplies Contractor - Water Conditioning Water Treatment Equipment,Service & Supplies Water Analysis Water Coolers Service Establishment Equipment and Supplies Merchant Wholesalers (NAICS: 423850)

Customer Review Rating plus BBB Rating Summary

LTM Water Treatment, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.