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L T M Water Treatment, Inc.

Phone: (815) 877-0391Fax: (815) 877-9837

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
01/12/2015Problems with Product / Service | Read Complaint Details
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Complaint
L.T.M. has sent OUR customers with **** ****** ******** water softening equipment in their home the following letter:

"Congratulations on your new home! The previous owners had a water softener in the home and took it with them when they moved. Therefore, you have a credit of $58.00 with LTM Water Treatment. Please call in reference to your credit of $58.00 as soon as possible."

Our customers have brought this issue to our attention.

Desired Settlement
For L.T.M. Water to stop contacting our customers with fictitious claims.

Business Response
Contact Name and Title: ****** **********
Contact Phone: XXXXXXXXXX
Contact Email: ************************
This letter was mailed. We may have sent some to incorrect addresses. However no where does it state that they had equipment from us...just that we would give them a credit. We have changed our letter and it no longer states that they had equipment before. We try to sort through them with the *** listings and we must have done a few wrong. Sorry for the confusion.

05/08/2013Guarantee / Warranty Issues

Industry Comparison| Chart

Water Soft & Conditioning Equipment Service & Supplies

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.