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1-800 Water Damage is a water damage restoration and mold remediation company which uses a structural drying process to prevent expensive reconstruction after a flood, sewage back-up, or other water-related disaster. Located in Antioch, IL, this company serves northern Illinois, including Spring Grove, Fox Lake, Lake Villa, Round Lake Beach, Grayslake, Johnsburg, and Wonder Lake. They also have locations in southern Wisconsin. The company is certified by the Institute of Inspection, Cleaning, and Restoration, and is an EPA Lead-Safe Certified Firm, meaning that they do not use lead-based products in their services.

This company uses Applied Structural Drying (ASD), which completely dries carpets, wood floors, subfloors, and other structures in place. This process means that there is generally no need to tear out wet structures to replace them, reducing the cost and time of recovering from water damage. This is used in conjunction with other drying equipment, including thermal imaging, moisture detection, and dehumidifiers, to remove as much water as possible. In addition, the company offers HEPA vacuuming and air scrumming for ducts and vents, sanitizing of carpets and other structures, and the removal of debris.

1-800 Water Damage also assists homes and businesses that have been affected by sewer backup, and performs mold remediation and removal. They will remove sewage and debris and disinfect and sanitize affected areas with the application of antimicrobial treatments. They remediate mold and mildew using HEPA certified equipment. Their services are available 24 hours a day, every day of the year, and they can generally respond to calls within 90 minutes or less.

Visit the website for 1-800 Water Damage to learn more about the services they provide, view their list of recommended plumbers and agent adjusters, and schedule an appointment for water damage restoration services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that 1-800 Water Damage of NE IL meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for 1-800 Water Damage of NE IL include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on 1-800 Water Damage of NE IL
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 17, 2014 Business started: 01/01/2011 Business started locally: 01/01/2011 Business incorporated 03/30/2011 in WI
Type of Entity


Business Management
Mr. Scott York, Owner Ms. Deborah York, Owner
Contact Information
Customer Contact: Ms. Deborah York, Owner
Principal: Mr. Scott York, Owner
Business Category

Water Damage Restoration Mold & Mildew Remediation Sewer Contractors Residential Remodelers (NAICS: 236118)

Alternate Business Names
A-1 Water Damage Restoration Co, Inc

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.