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BBB Accredited Business since

Watch Doctor, Inc.

Phone: (847) 949-7069 701 N Milwaukee Ave   #352, Vernon Hills, IL 60061 View Additional Web Addresses

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Watch Doctor, Inc, is a watch repair shop providing service and repair to all types of wrist watch. Located in Vernon Hills, IL, this company serves the northern suburbs of Chicago, including Mundelein, Libertyville, Lake Forest, Lake Bluff, Great Lakes, Lincolnshire, Hawthorn Woods, Long Grove, Buffalo Grove, Riverwoods, North Chicago, Deerfield, Kildeer, Lake Zurich, Gages Lake, and Grayslake. The company was started in 2007 and provides free estimates as well as Saturday hours to offer as much convenience as possible.

This company offers battery replacement, water resistance and pressure testing, crystal replacement, strap replacement, and watch overhauling. Watch Doctor can replace most batteries while the customer waits and stocks high quality, sealed and newly manufactured batteries to ensure the longest life possible of the battery. The company also tests the water resistance and water pressure of a watch and can seal a watch to provide it with waterproofing up to the specific depth of waterproof capacity. Glass, sapphire, and plastic crystals can be replaced while the customer waits in the store as the company stocks the most frequently used crystals in the store and can order most others within one to two days. Watch Doctor can also replace a watch strap and stocks a variety of straps in stainless steel, silver, and gold, as well as a range of metal and leather straps from budget to expensive. The company can perform complete watch overhauls to maintain the quality of a watch as recommended every three to five years.

Visit the website for Watch Doctor, Inc, to learn more about the services, read their frequently asked questions about watches, and contact the company to request their watch repair services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Watch Doctor, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Watch Doctor, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Watch Doctor, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 17, 2014 Business started: 01/01/1992 in IL Business started locally: 01/01/1992 Business incorporated 10/10/2012 in IL
Type of Entity


Business Management
Ms. Viktoriya Abrashkin, Owner Mr. Vladimir Abrashkin, Owner
Contact Information
Principal: Ms. Viktoriya Abrashkin, Owner
Business Category

Watches - Service & Repair Watches - Dealers Jewelry Repair Other Personal and Household Goods Repair and Maintenance (NAICS: 811490)

Products & Services

Watch Doctor, Inc. sells the following brand(s): Citizen, pre-owned watches

Watch Doctor, Inc. offers the following product(s): Watches and watch straps

Method(s) of Payment
Cash, Check, Visa, MasterCard, Discover
Refund and Exchange Policy
No refunds on service. One year guarantee on battery replacement and overhaul services. Merchandise can be returned within 7 days with original receipt, box, papers, and unworn unless otherwise noted.
Products & Services

Watch repair
Watch batteries


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.