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Chicago Business VOIP is a Voice Over Internet Protocol Sales and Service company which provides telephonic services for commercial customers. This company serves downtown Chicago and surrounding areas, including Melrose Park, Franklin Park, Schiller Park, Berwyn, Cicero, Des Plaines, Evanston, Skokie, Niles, Lincolnwood, Park Ridge, Wilmette, Winnetka, Glenview, Golf, Stickney, Lyons, Summit, Countryside, Hodgkins, Burbank, Bridgeview, Bellwood, Maywood, Hillside, Riverside, North Riverside, La Grange, La Grange Park, Arlington Heights, Rosemont, and Roselle. Services available from this company include a bundled phone system which includes the phone system, phone lines, and fax. This system includes direct inward dial, voicemail, voicemail to email, 4-digit dial, 8-party call conferencing, call forwarding, call transferring, caller ID, intercom, group pickup, remote installation, new user training, and phone maintenance.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chicago Business VOIP meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chicago Business VOIP include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chicago Business VOIP
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 23, 2011 Business started: 01/01/2009 Business started locally: 01/01/2009 Business incorporated 12/08/2004 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Bob Welker, President/Owner Becky Thurwanger, Customer Support Mgr
Contact Information
Customer Contact: Becky Thurwanger, Customer Support Mgr
Principal: Mr. Bob Welker, President/Owner
Business Category

VOIP (Voice Over Internet Protocol) Sales & Service Telephone Equipment & Systems Dealers Telephone Equipment & Systems Service & Repair Telephone Communications Internet-Based Telephone Service Wired Telecommunications Carriers (NAICS: 517110)

Alternate Business Names
Chicago Business VoIP, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.