Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Mercola Health Resources, LLC

Additional Locations

Phone: (847) 252-4326 Fax: (847) 285-3448 View Additional Phone Numbers 3200 W. Higgins Rd., Hoffman Estates, IL 60169 View Additional Email Addresses http://www.mercola.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description



Mercola Health Resources, LLC, is a vitamin and health food resources site that recommends health supplements and vitamins that have been investigated by Dr. Mercola, an osteopathic physician. Located in Hoffman Estates, Mercola Health Resources assists individuals across the United States and internationally make informed decisions about their health via a website. The site was formed in 1999; Dr. Mercola received his Doctorate of Osteopathic Medicine from the Chicago College of Osteopathic Medicine and is a State of Illinois licensed physician and surgeon. He is also a fellow of the American College of Nutrition and has been featured on numerous television programs and magazine specials to discuss nutrition and healthy lifestyles, including the Today Show, CNN, Time Magazine, Forbes Magazine, and ABC's World News Tonight.

This website provides articles and resources discussing a healthy lifestyle, and recommends products and services meant to improve health and reduce the risk and severity of diseases and conditions. Products recommended and sold on this website include air purifiers, bath products, cookware, dental care, feminine care, krill oil, probiotics, protein powder, skincare products, tanning beds, water filters, and food supplements. Special sections on the website include resources on fluoride, aspartame, cancer, fructose and sugar, genetically modified organisms, mercury, nutritional typing programs, pet care, vaccines, and vitamin D deficiencies. The website is also available in Spanish.

Visit the website for Mercola Health Resource, LLC, to learn more about healthy living and avoiding common diseases and disorders, read Dr Mercola's biography, and shop for healthy living products and food supplements.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Mercola Health Resources, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Mercola Health Resources, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Mercola Health Resources, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: June 18, 2001 Business started: 06/18/2001 in DE Business started locally: 06/18/2001 Business incorporated 12/20/2007 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
http://www.idfpr.com
Phone Number: (312) 814-4500

Type of Entity

Limited Liability Company (LLC)

Business Management
Dr. Joseph Mercola, Owner Ms. Amber Carsen Mr. Steve Rye, CEO
Contact Information
Customer Contact: Ms. Amber Carsen
Principal: Dr. Joseph Mercola, Owner
Business Category

Vitamins & Food Supplements Skin Care Cleaning Supplies by Internet Food Products Tanners Equipment & Supplies Cooking Utensils General Merchandise - Retail Health & Diet Products - Retail Pet Supplies & Foods - Retail Food (Health) Supplement Stores (NAICS: 446191)

Alternate Business Names
Mercola.com Mercola.com Health Resources, LLC

Customer Review Rating plus BBB Rating Summary

Mercola Health Resources, LLC has received 4.67 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.