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Dyson, Inc, is a vacuum and dryer manufacturer which designs and produces bagless suction vacuums. Located in Chicago, IL, this organization has offices and manufacturing plants around the globe and is primarily based in the United Kingdom. Dyson was founded in 1993 and sells their products in over 50 countries.
Products that this company offers include vacuums, fans, heaters, and dryers. Their vacuum products include upright, canister, cordless, and handheld options. Their heaters and fans include the Dyson Cool, a fan that does not have any blades and has ten airflow options which can be controlled with a remote, which is magnetized to stay on the machine and avoid being lost. Their heaters employ the same technology and blow warm air throughout a room. These machines are nearly silent, with their engine concealed within a Helmholtz cavity that blocks noise.
Dyson also sells hand dryers that claim to be 50% quieter than competing air dryers, and can hygienically dry hands within 12 seconds. These hand dryers have been installed in locations such as the Shedd Aquarium, Soldier Field, the Science Museum of Virginia, the University of Iowa, and the Time Warner Center. On the website, customers can register their products in order to receive support and repairs within the warranty time period.
Visit the website for Dyson, Inc, to read case studies about the effectiveness of their products, order a vacuum or fan, and read about the James Dyson Foundation, which provides learning opportunities for young design engineers.
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A BBB Accredited Business since
BBB has determined that Dyson, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dyson, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 177 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||131|
|Total Closed Complaints||177|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12|
Type of Entity
Business ManagementMr. Ed Culley, President Ms. Jacquie Austin, Quality Assurance & Training Manager, Customer Svs Ms. Kelley Boswell, Legal Project Coordinator Mr. Jason L. Brown, Vice President, General Counsel & Secretary Mr. Robert Green, Senior Reliability Engineer
Vacuum Cleaners - Wholesale & Manufacturers Vacuum Equipment & Systems Vacuum Cleaners - Household - Dealers Vacuum Cleaners - Service & Repair Vacuum Cleaners - Supplies & Parts Dryers - Hand Hair Dryers Vacuum Cleaners - Industrial & Commercial Household Appliances, Electric Housewares, and Consumer Electronics Merchant Wholesalers (NAICS: 423620)
Alternate Business NamesDyson B2B, Inc Dyson Direct, Inc Dyson, Incorporated
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview