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BBB Accredited Business since

Dyson, Inc.

Phone: (312) 469-5950 Fax: (312) 469-5951 View Additional Phone Numbers 600 W Chicago Ave Ste 275, Chicago, IL 60654 View Additional Web Addresses

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Dyson, Inc, is a vacuum and dryer manufacturer which designs and produces bagless suction vacuums. Located in Chicago, IL, this organization has offices and manufacturing plants around the globe and is primarily based in the United Kingdom. Dyson was founded in 1993 and sells their products in over 50 countries.

Products that this company offers include vacuums, fans, heaters, and dryers. Their vacuum products include upright, canister, cordless, and handheld options. Their heaters and fans include the Dyson Cool, a fan that does not have any blades and has ten airflow options which can be controlled with a remote, which is magnetized to stay on the machine and avoid being lost. Their heaters employ the same technology and blow warm air throughout a room. These machines are nearly silent, with their engine concealed within a Helmholtz cavity that blocks noise.

Dyson also sells hand dryers that claim to be 50% quieter than competing air dryers, and can hygienically dry hands within 12 seconds. These hand dryers have been installed in locations such as the Shedd Aquarium, Soldier Field, the Science Museum of Virginia, the University of Iowa, and the Time Warner Center. On the website, customers can register their products in order to receive support and repairs within the warranty time period.

Visit the website for Dyson, Inc, to read case studies about the effectiveness of their products, order a vacuum or fan, and read about the James Dyson Foundation, which provides learning opportunities for young design engineers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dyson, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Dyson, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 177 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

177 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 8
Delivery Issues 4
Guarantee/Warranty Issues 29
Problems with Product/Service 131
Total Closed Complaints 177

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Dyson, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 12
Total Customer Reviews 12

Additional Information

BBB file opened: November 15, 2004 Business started: 01/01/2002 Business started locally: 01/01/2002 Business incorporated 01/31/2002 in IL
Type of Entity


Business Management
Mr. Ed Culley, President Ms. Jacquie Austin, Quality Assurance & Training Manager, Customer Svs Ms. Kelley Boswell, Legal Project Coordinator Mr. Jason L. Brown, Vice President, General Counsel & Secretary Mr. Robert Green, Senior Reliability Engineer
Contact Information
Principal: Mr. Ed Culley, President
Business Category

Vacuum Cleaners - Wholesale & Manufacturers Vacuum Equipment & Systems Vacuum Cleaners - Household - Dealers Vacuum Cleaners - Service & Repair Vacuum Cleaners - Supplies & Parts Dryers - Hand Hair Dryers Vacuum Cleaners - Industrial & Commercial Household Appliances, Electric Housewares, and Consumer Electronics Merchant Wholesalers (NAICS: 423620)

Alternate Business Names
Dyson B2B, Inc Dyson Direct, Inc Dyson, Incorporated

Customer Review Rating plus BBB Rating Summary

Dyson, Inc. has received 3.68 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.