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Industry Tips

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Carpet and Rug Cleaners

If you are considering hiring a carpet and rug cleaning company read the contract carefully. Be sure you understand all aspects of the terms and exactly how much the work will cost. Ask the following questions: Are halls and closets considered parts of a room? Does the company use household water or power sources, or do they use their own water? What type of cleaning equipment is used and are employees properly trained on the equipment? Make sure any warranties or guarantees appear in the contract and check to see if the company is licensed and bonded, if required in your area. You may want to request a list of local references and get an estimate from at least three different companies.

Once hired, request that the company test the cleaning method on an unseen section of the carpet. Identify the source of stains when possible so that the company may use special stain removers. Be sure you understand the company's instructions and ask when furniture can be placed back on the carpet.

When evaluating the performance of the carpet cleaning process, look to make sure that there is no sticky residue left. Excess moisture can lead to the growth of mold and mildew which may start to form and grow in as little as four hours. Carpets saturated with moisture may also damage jute backing on carpets as well as wood floors below the carpets.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.