BBB Accredited Business since

Burchell Upholstery

2336 W Grand Ave, Chicago, IL 60612

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Burchell Upholstery is an upholsterer that provides refreshing of commercial, residential, automotive, and other surfaces, from furniture to watercraft. Located in Chicago, IL, this company serves downtown customers as well as customers from outside the city, including those from Evanston, Winnetka, Edison Park, Oak Park, Cicero, Berwyn, Roselle, and Naperville. The company was formed in 1994 and is family owned and operated.

This company reupholsters a variety of materials for residential and commercial customers. Their reupholster service includes furniture for commercial and residential locations, automotive upholstery, boat upholstery, recreational upholstery, and antique upholstery and refinishing. Their designer services include slipcovers, custom-built booths and furniture, window treatments, accessories, and fabric selections for interior designers and other commercial customers. They also provide custom bedding and window treatments, which include custom headboards, dust ruffles, cornices, valances, window treatments, crib sets, booths, and upholstered walls.

Burchell Upholstery has thousands of fabrics to choose from and will perform an assessment of a customer's furniture to explain whether or not it is cost-effective to reupholster a piece of furniture, offering their opinion on whether the furniture is a solid enough investment to deserve the cost of new fabric. They will also use a customer's own fabric to reupholster furniture or creature custom window treatments and other accessories upon request.

Visit the website for Burchell Upholster to read about the company's history and background in upholster, view the full list of services that this company provides, and contact the company to schedule an appointment for furniture reupholstering, window treatment creation, or other upholstery needs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Burchell Upholstery meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Burchell Upholstery include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Burchell Upholstery
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 2003 Business started: 01/01/1996 Business started locally: 01/01/1996
Type of Entity

Sole Proprietorship

Business Management
Mr. Robert Burchell, Owner
Contact Information
Principal: Mr. Robert Burchell, Owner
Number of Employees


Business Category

Upholsterers Boat Covers, Tops & Upholstery Upholstery Fabrics - Retail Auto Seat Covers, Tops & Upholstery Reupholstery and Furniture Repair (NAICS: 811420)

Alternate Business Names
Burchell Upholsterer

Additional Locations


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.