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A BBB Accredited Business since
BBB has determined that Doherty Tuckpointing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Doherty Tuckpointing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. John Doherty, Owner
Tuck Pointing Masonry Contractors (NAICS: 238140)
9526 S Central Park Ave
Evergreen Park, IL 60805 (773) 238-5605 Directions
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Additional Phone Numbers
- (773) 238-5605(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Work was done in July 2014. Paid Doherty tuckpointing $3,800 to rebuild existing masonry wall around front porch. Before the masonry wall was rebuilt the existing concrete porch had zero cracks. Now after one winter season there is severe cracking along the wall that he rebuilt and the porch steps are failing and crumbling. Contractor refused to fix problem and said that it was not due to his work, even though there is cracking all along the wall that he put in. Contractor also said I would have to pay him additional money to fix the problem. Hopefully this can be resolved. I am not looking for compensation, I just wish that the contractor would fix the problem and the damage done to my porch.
Desired Settlement: I hoping the contractor will repair the damage done to the existing concrete free of charge. I am not looking for any compensation just that the problem is resolved.
Business Response: Initial Business Response /* (1000, 5, 2015/04/22) */ In July 2014 our business rebuilt the masonry wall surrounding the clients front porch. The brick wall is built on top of its own foundation and does not touch concrete porch. Expansion joint exists between concrete and wall.The cracks on porch and steps existed prior to our rebuilding of masonry wall. Cracks on clients steps were not caused by the rebuilding of the masonry wall, as they do not touch. When client called us to complain about cracks this spring, it was brought to their attention that due to the age of the existing concrete porch and the use of deicing salts over the extremely cold winter, they were the likely cause. We offered to fix the cracks on porch for an additional $450.00// Client refused our offer. Client then had a lawyer contact us regarding this. I explained the situation to them regarding cracks, they notified me that client is selling home and wants this fixed in order to sell house. We offered to repair for an additional fee as cracks were not caused by Doherty Tuckpointing Initial Consumer Rebuttal /* (3000, 7, 2015/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contractors response is unacceptable. To this date they have not shown any good faith in wanting to make this right and correct their poor workmanship. There is no way I am paying the contractor $450 to correct their own mistake. I had an independent contractor look at the porch and they said that the cracking was most likely due to Doherty not putting in adequate expansion joints between the new wall that was built and the existing porch. Nor is it due to the use of ice melter because of the location of the cracking and the fact that salt causes the concrete to "pop" not crack along an expansion joint. I also have before and after photos showing that there were zero cracks in the porch before the work was done. Doherty continues to claim that it is not due to their work and refuses to compromise or fix the problem. They obviously do not care about their reputation or being honest with their customers. I have exhausted all avenues and will not be satisfied until they admit fault and correct the problem free of charge. If I have to pursue other options such as filing a complaint with the Village in which they have their business license or pursing legal options I will do so. Final Consumer Response /* (4200, 11, 2015/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never agreed to spend additional money to fix the damage that the contractor caused, I was only informed what he would be willing to do, which is unacceptable. I've stated what I want done and he refuses to compromise, so I have nothing else to say. Final Business Response /* (4000, 14, 2015/05/07) */ Doherty Tuckpointing stands by its work 100%. We have offered to repair cracks on customers porch, at price advised. Customer has declined, we have nothing else to say.