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Pathfinder Network, IncAdditional Locations
Phone: (815) 431-1941 View Additional Phone Numbers PO Box 20, Ottawa, IL 61350
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Craig Scheffler, President
Travel Clubs All Other Travel Arrangement and Reservation Services (NAICS: 561599)
Products & Services
This company offers Travel & Leisure memberships offering private access to various travel related products and exclusive prices.
THIS LOCATION IS NOT BBB ACCREDITED
750 E Etna Rd
Ottawa, IL 61350 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 20
Ottawa, IL 61350 (815) 431-1941 (815) 343-0601
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Additional Phone Numbers
- (815) 343-0601(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: i signed up for a travel club program which promised significant savings for those who travel on a regular vacation basis. In the presentation that I was given. Promises and examples were given showing significant savings on cruises and on condo vacation rentals and on vacation packages. In fact, the first time we used them we did get a significant savings on a cruise. On the second time I tried to book a cruise (June 23, 2014), I waited 3 days for a reply and was given a quote identical to the price I found online with Expedia, Orbitz, Travelocity and Carnival Cruises in less than 5 minutes of my time. When asked why their quote was the same, I was given the answer that they can't guarrantee their quotes being lower. I was foolish to get suckered into this in the first place, but this Pathfinder Network is acting as an agent for and selling memberships for this Tradewinds Vacations, and is scamming people on a regular basis. I cannot get a response from this company after several attempts. All I get is a voicemail with a promise to return my call, which never comes.
Desired Settlement: I realize that two years have gone by, but I would like to get at least a partial refund.
Business Response: Initial Business Response /* (1000, 5, 2014/06/27) */ Contact Name and Title: ***************, Pres Contact Phone:*********** Contact Email: ****************************** We are sorry this member has not been able to maximize the membership benefits to date. The membership is designed to offer a private booking service for various travel methods over many years. As the complaint states, the member has used the service and has experienced savings on the first cruise booked. When comparing cruise prices there are many factors considered and some are discounted more than others. On most cruises we are able to offer a rebate equal to the travel agent commission (5%-15%)depending on the cruise requested. It is not expected that a member will save the entire membership cost within the first two years. The savings will accumulate over many years of usage especially when using the condo's and travel packages as described. We email a weekly specials list with hundreds of specially priced vacations in addition to the the ability to book personal requests. We are more than happy to work with this member to re-explain the benefits and services we provide. We strive to provide excellent customer service but we have never had any communication from this member to have the opportunity to address the concerns. Since the member purchased more than two years ago and as he stated has saved money using the membership, it is not a fair request to ask for a refund since he has not even contacted us for assistance. The member signed agreements with full disclosure of all services and expected savings. We are more than happy to assist member to use and benefit by the membership.