This business is not BBB accredited.Additional Locations
Phone: (630) 389-9100 Fax: (630) 389-9313 View Additional Phone Numbers 24 N Washington Ave Ste 100, Batavia, IL 60510 View Additional Email Addresses View Additional Web Addresses ! There is an alert on Vacation Resort Management !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
On January 24, 2007, the BBB contacted Vacation Resort Management to cease & desist the display of the BBB plaque in its company's office. Vacation Resort Management is not a member of the Better Business Bureau of Chicago & Northern Illinois.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Additional Complaint Information
Consumers allege that the company misrepresents their business and/or services, by calling consumers to advise them that they have won a prize and asking them to come down to a specific location to claim their winnings. Consumers allege that upon arriving to claim their goods, it turns out that they are there to sit through a 90 minute timeshare sales pitch presentation and/or are not awarded the prize they were originally told of. Complainants allege this is a misrepresentation. Other allegations state that the company disqualified consumers for prizes and/or services based on their marital status, without any notice of specific status requirements prior to attending the timeshare sales pitches.
Other complainants allege encountering billing errors.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMarcello Sozio, Vice President of Operations Ms. Madeline Allerton, Owner Mr. Rich Borst, Vice President Todd Kaplan
Travel Agencies & Bureaus Travel Clubs Vacation Certificates & Vouchers Condominiums Property Management Timeshare Companies Vacation Rentals Cruises Travel Agencies (NAICS: 561510)
Alternate Business NamesBrite Vacation Club Harbor Resort Management RCI (also Star Travel) Star Vacation Club Star Vacations The Vacation Club TSN International VRM Management, Inc
If you purchased a timeshare or timeshare-related product from Harbor Resort Management or Vacation Resort Management at an Illinois sales location, you may wish to file a consumer complaint with the Cook County State's Attorney's Offfice, Consumer Fraud Division. You can obtain information about filing a consumer complaint with the State's Attorney's Office by contacting this Office at 312/603-8700 from Monday to Friday, 8:30 AM to 4:30 PM Central Standard Time.
Products & Services
This company offers complete travel services plus packages for its members