BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Vacation Resort Management

Additional Locations

Phone: (630) 389-9100 Fax: (630) 389-9313 View Additional Phone Numbers 24 N Washington Ave Ste 100, Batavia, IL 60510 View Additional Email Addresses View Additional Web Addresses ! There is an alert on Vacation Resort Management !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

On January 24, 2007, the BBB contacted Vacation Resort Management to cease & desist the display of the BBB plaque in its company's office. Vacation Resort Management is not a member of the Better Business Bureau of Chicago & Northern Illinois.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Additional Complaint Information

Consumers allege that the company misrepresents their business and/or services, by calling consumers to advise them that they have won a prize and asking them to come down to a specific location to claim their winnings. Consumers allege that upon arriving to claim their goods, it turns out that they are there to sit through a 90 minute timeshare sales pitch presentation and/or are not awarded the prize they were originally told of. Complainants allege this is a misrepresentation. Other allegations state that the company disqualified consumers for prizes and/or services based on their marital status, without any notice of specific status requirements prior to attending the timeshare sales pitches.

Other complainants allege encountering billing errors.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Vacation Resort Management
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 17, 2004 Business started: 07/01/2004 Business started locally: 07/01/2004
Business Management
Marcello Sozio, Vice President of Operations Ms. Madeline Allerton, Owner Mr. Rich Borst, Vice President Todd Kaplan
Contact Information
Principal: Marcello Sozio, Vice President of Operations
Business Category

Travel Agencies & Bureaus Travel Clubs Vacation Certificates & Vouchers Condominiums Property Management Timeshare Companies Vacation Rentals Cruises Travel Agencies (NAICS: 561510)

Alternate Business Names
Brite Vacation Club Harbor Resort Management RCI (also Star Travel) Star Vacation Club Star Vacations The Vacation Club TSN International VRM Management, Inc
Additional Information

If you purchased a timeshare or timeshare-related product from Harbor Resort Management or Vacation Resort Management at an Illinois sales location, you may wish to file a consumer complaint with the Cook County State's Attorney's Offfice, Consumer Fraud Division. You can obtain information about filing a consumer complaint with the State's Attorney's Office by contacting this Office at 312/603-8700 from Monday to Friday, 8:30 AM to 4:30 PM Central Standard Time.

Products & Services

This company offers complete travel services plus packages for its members


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.