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BBB Business Review

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BBB Accredited Business since

Starship Travel, Inc.

Additional Locations

Phone: (847) 394-1155 Fax: (847) 394-3784 View Additional Phone Numbers 310 W Northwest Hwy, Arlington Heights, IL 60004 View Additional Email Addresses http://www.starshiptravel.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Full service retail store front travel agency.  We sell everything from all inclusive resorts, cruises, Safari and anything a client may want for travel.  We cater to honeymoons, destination weddings, millennium travelers, baby boomers; multi-generational and LGBT to find the best vacation experience for every travelers. We handle group small and large. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Starship Travel, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Starship Travel, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Starship Travel, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: November 06, 2001 Business started: 01/01/1986 in IL Business started locally: 01/01/1986 Business incorporated 04/12/1994 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Insurance
100 W. Randolph St. Suite 9-301, Chicago IL 60601
http://www.idfpr.com/doi
Phone Number: (312) 814-2420

Type of Entity

Corporation

Business Management
Ms. Linda Schreiber, President Ms. Linda M Schreiber, owner/ president
Contact Information
Principal: Ms. Linda M Schreiber, owner/ president
Principal: Ms. Linda Schreiber, President
Business Category

Travel Agencies & Bureaus Online Travel Agency Corporate Travel Insurance - Travel Cruises Sightseeing Tours Travel Agencies (NAICS: 561510)

Products & Services

Starship Travel, Inc. sells the following brand(s): We sell all travel brands, we are not limited to who we sell. We are an award winning agency with Funjet Vacations, Apple Vacations, United Vacations, Sandals Vacations and Royal Caribbean plus many more.

Starship Travel, Inc. offers the following product(s): Air travel, cruises, river cruises, land package, all inclusive land packages and anything requested.

Method(s) of Payment

We except whatever form of payment the airlines accept and that of our tour operators.

Generally Visa, MasterCard, Discover and AMX

Refund and Exchange Policy
Our refund policy is set by the airlines and tour operators.  We offer travel insurance to protect the clients payments. 

Customer Review Rating plus BBB Rating Summary

Starship Travel, Inc. has received 4.56 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.