BBB Business Review

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This business is not BBB accredited.

Ronmar Travel Services

Phone: (773) 548-2755 3556 S Rhodes Ave, Chicago, IL 60653 http://www.ronmartravel.com/


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Ronmar Travel Services include:

  • Failure to respond to 10 complaint(s) filed against business

Factors that raised the rating for Ronmar Travel Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ronmar Travel Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 23, 2013
Business Management
Ronald Bryant, Owner
Contact Information
Principal: Ronald Bryant, Owner
Business Category

Travel Agencies & Bureaus Travel Agencies (NAICS: 561510)

Additional Information

Following concern from the Cook County State's Attorney's Office, the BBB launched an investigation into RonMar Travel's operations. Per the company's website, the business appears to be closed. The company was never filed with the Illinois Secretary of State's Office, and therefore their status as a business entity could not be verified. Consumer complaints reported activity from the business up through the beginning of 2014. The address reported by the company has been found by BBB representatives to be residential, and to date, no response to complaints or requests for information have been received from the company or its principals. The BBB will maintain an investigation on this company pending continuing complaint action and/or additional contact information regarding the company. Consumers experiencing any further issues with this company are also advised to contact the Cook County State's Attorney's Office.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.