BBB Business Review

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This business is not BBB accredited.

InConcert Travel, LLC

Additional Locations

Phone: (847) 604-8011 Fax: (847) 604-8033 400 Skokie Blvd STE 395, Northbrook, IL 60062

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InConcert Travel was founded by travel industry leaders with over 100 years of experience in corporate and leisure travel in addition to business meetings and incentive groups. The company provides exceptional customer service while maximizing the value of the client travel spend and treating each as an individual with customized needs and requirements. As a member of Virtuoso - the top luxury leisure consortium in the world - InConcert Travel has access to negotiated rates all over the world with the premier hotel, airline, tour and cruise companies available making sure your trip is a memorable experience and trouble free.

Located in Bannockburn, IL, this company serves the northern suburbs of Chicago, including Deerfield, Highwood, Highland Park, Lincolnshire, Riverwoods, Buffalo Grove, Mettawa, Lake Forest, Green Oaks, Libertyville, Great Lakes, Wheeling, Prospect Heights, Winnetka, Northbrook, Vernon Hills, Mundelein, Hawthorn Woods, Long Grove, Glenview, Wilmette, Niles, Morton Grove, Niles, Park Ridge, Des Plaines, Arlington Heights, and Rolling Meadows in addition to clients throughout the U.S. The company was started in 2009 and is a member of the American Society of Travel Agents and the Cruise Lines International Association, as well as accredited by the International Association of Travel Agents Network.
InConcert's corporate travel services include customized travel programs, corporate car and hotel programs, 24 hour global emergency assistance, visa and passport documentation, lost luggage assistance, and 24 hour ticket void capability for all major airlines. Their meeting management services include theme development services, discount packages for hotel and ground transportation, promotional packages based on goals and objectives, coordination of special activities, automated management reports, and special airline discounts. Leisure and vacation services include ski and spa packages, escorted and independent tours, private villa and condominium availability, destination weddings, family reunions, multi-generation trips, and personal consultation for trip planning.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for InConcert Travel, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on InConcert Travel, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 05, 2010 Business started: 07/01/2009 Business started locally: 07/01/2009 Business incorporated 04/14/2009 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Jodi Phillips, President/owner
Contact Information
Principal: Jodi Phillips, President/owner
Number of Employees


Business Category

Travel Agencies & Bureaus Airlines - Ticket Agencies Cruises Tours - Operators & Promoters Raft Trips & Tours Travel Agencies (NAICS: 561510)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.