BBB Business Review

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This business is not BBB accredited.

Imperio Travel & Tour

Phone: (773) 247-8611 1702 W 47th St, Chicago, IL 60609 http://www.imperiotravetours.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Imperio Travel & Tour include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

The BBB has identified a pattern of consumer complaints alleging that they made reservations with Imperio Travel & Tour and paid the company for flight reservations to Mexico. Complainants allege that once arriving at the airport and checking in, they are told that the airline does not have record of their reservation, or that the flight has not been paid for. Consumers are then forced to purchase last minute flight tickets at substantially higher prices than what they paid Imperio Travel & Tour. When the consumers contact the company about their situation, they claim they are given the run around and that the company has no explanation of where their money went. The consumers claim they cannot get adequate customer service in order to obtain a refund of the monies paid to Imperio.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Imperio Travel & Tour
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 10, 2009 Business incorporated 04/21/1997 in
Business Management
Mr. Enrique Negrete, President
Contact Information
Principal: Mr. Enrique Negrete, President
Business Category

Travel Agencies & Bureaus Travel Agencies (NAICS: 561510)

Additional Information

The Illinois Secretary of State shows that Imperio Travel & Tours at 1702 W 47th St, Chicago, IL 60609 was involuntarily dissolved on 09/12/2008.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.