BBB Business Review

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BBB Accredited Business since 04/01/2001

HotelClub

(312) 894-5000View Additional Phone Numbers500 W Madison St Ste 1000, ChicagoIL 60661-2559 Send email to HotelClub

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BBB Accreditation

A BBB Accredited Business since 04/01/2001

BBB has determined that HotelClub meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised HotelClub's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 15 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

15 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues3
Problems with Product / Service8
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on HotelClub

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2 Customer Reviews

Additional Information

top
BBB file opened: 02/13/2008Business started: 04/12/2000
Type of Entity

Corporation

Incorporated: August 2002, DE

Business Management
Mr Daniel Thomas (Director of Operations)
Contact Information
Principal: Mr. Nicolas Chu (President)
Business Category

Travel Agencies & Bureaus

Alternate Business Names
Flairview Travel Ltd, Hotelclub.com, Ratestogo.com, Orbitz.com
Industry Tips
Contracts

Customer Review Rating plus BBB Rating Summary

HotelClub has received 4.70 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.