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          Hemisphere Educational Travel has 1 locations, listed below.

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            Business ProfileforHemisphere Educational Travel

            Travel Agency
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/1/2010

            Years in Business: 54

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            7/24/1990
            Years in Business:
            54
            Business Started:
            4/1/1970
            Business Started Locally:
            4/1/1970
            Business Incorporated:
            4/16/1975
            Accredited Since:
            7/1/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • Hemisphere Travel, Inc.
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Jack Golen
            • Mr. Brad Rosenbaum, Vice President
            • Mrs. Jennifer Rosenbaum, President
            Contact Information

            Principal

            • Mr. Jack Golen
            • Mrs. Jennifer Rosenbaum, President

            Customer Contact

            • Mr. Brad Rosenbaum, Vice President
            Additional Contact Information

            Fax Numbers

            • (847) 619-0240
              Primary Fax

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/26/2022

            Complaint Type:
            Billing/Collection Issues
            Status:
            Resolved
            I had paid $150 to chaperone on a field trip at my sons school on April 14, 2022 however on March 17, ********************************************************************************************************* the field trip anymore. I reached out to the travel company and she stated even in an emergency she wasnt going to refund me my money because it was less than 60 days which I think is unreasonable giving it was for an emergency.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            bob j

            05/24/2023

            The Hemisphere Educational Travel group brought a large party of tweens and teens to the ************************* today and the mentors did a horrible job guiding them. The serious nature of the museum is a time for reflection and thought, and the group rushed through the entire exhibit and were incredibly disrespectful. It was heartbreaking having my solidarity be disrupted by tweens who had no interest in learning and paying their respects. The guides set a 45 minute limit as well on this museum despite it taking most people 2+ hours to make their way through the exhibit. None of the guides made any attempt to hush or calm down the teens as well. They watched and said nothing as the teens talked loudly, cut in front of people, and distractingly scurried through the museum. If you want your child to learn how to be respectful observers of history do not send them here!

            Hemisphere Educational Travel Response

            05/25/2023

            Good morning ***. Thank you for your feedback and we have the same we response as we had on your ****** review.Thank you for your feedback ***. Our company is dedicated to preparing itineraries for thousands of 8th graders each year to experience a once ** a lifetime opportunity to visit our Nation's ******* with their peers. The licensed tour guides that we hire are independent contractors that are trained professionals at their craft. While the tour guides and Hemisphere can set expectations for the students, unfortunately, it is up to the teacher chaperones from each group to manage the behavior of their students. We have experienced first hand many of our groups that move through the museum in a respectful manner. I am sorry that was not the case in this instance.

            Local BBB

            BBB of Chicago & Northern Illinois

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