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          Gurnee Travel, Inc. has 1 locations, listed below.

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            Business ProfileforGurnee Travel, Inc.

            Travel Agency

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            10/7/2008
            Years in Business:
            33
            Business Started:
            1/1/1991
            Business Started Locally:
            1/1/1991
            Business Incorporated:
            8/27/2003
            Type of Entity:
            Corporation
            Business Management
            • Ms. Mary Kay Cretan, Owner
            Contact Information

            Principal

            • Ms. Mary Kay Cretan, Owner

            Customer Contact

            • Ms. Mary Kay Cretan, Owner
            Additional Contact Information

            Fax Numbers

            • (847) 623-2312
              Primary Fax

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            0 Customer Complaints

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            File a Complaint

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elizabeth B.

            1 star

            03/24/2023

            My daughter and I booked 13 day travel to *************** (hotel in ******) including full travel insurance last month - leaving 3/31/23. We have attempted to cancel our travel due a family issue but can not reach the Travel Agency or our agent at the agency phone number. We have tried numerous times over the past two weeks resulting in repeatedly getting auto messages that was on another call. We made calls from morning until night! I also tried to connect her associate and got a message that he mail box was full! Our tickets were booked through Apple Vacations so I contacted them to try to cancel our trip so we would not loose over $3000. They told me only the agent who made our vacation arrangements could cancel them and was clearly not interested that I have not been able to connect them. He told me to call the agent again as there was nothing he could do. I then tried to cancel the Hyatt Hotel reservation in ****** but was unable to do so because our home addresses and our phone numbers I told them did not match what was noted reservation! They had to match or they could not cancel the reservation. I then called *************** told them I wanted to cancel out flights and we had purchased travel insurance which is documented on our itinerary. Their agent found our reservations and told me there was no record of us having purchasing flight insurance on the reservation they have. He apologized and checked again but their records do not show that flight insurance was purchased. He said I would need to contact our travel agent. I told him I was unable to do that. He said he was going but a note with our reservations to show we did call in advance to cancel our flights. He advised me to see if there was something more we could do at our end so we can get a refund. He again apologized.Seems like we got scammed by Gurnee Travel. Terrible experience! We are taking steps here to get a refund. Stay away from Gurnee Travel or you may get scammed!

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