Business ProfileforCosmos Travel, Inc.

Hello,,we wen,t on the heart of the ******** rockies tour in june 2022..booked it at a travel agent,,,we were asked to pay gratuities in advance,,,did not like that ,,,gratiutes should be paid at the travelars discretion for services provided,,,even if the service was lousy they already got paid and we were dropped at our hotel in ****** in the rain,,no transportation provided into town so the group could eat,,,reason given,,,this was outside of there working hours,,and the remarks the tour director made on that subject was not appreciated,,the ************************* should be added to the tour,,,there were some from the group that left the columbia icefield we believe to go to the skywalk and not telling anyone,,,tour director remarks ,,who wants to walk on a glass full of scraches,,,well i for one would have loved it and if your gonna bring us across the country a view of the ocean would have been the icing on the cake,,,on a more positive note they took us to a beautiful waterfall,,,,even a little thing like a stop at the welcome to **************** road sign for pics would have been nice,,,you have to remember that for the tour director and the driver this is no big deal for them but for the traveler this is a trip of a lifetime ,,memories that will last forever and chances are they might not be able to afford to go back,,,any comments would be appreciated,,thank you