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BBB Business Review

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BBB Accredited Business since

Carol's Travel Service, Inc.

Phone: (708) 532-5450 View Additional Phone Numbers 7625 W 159th St, Tinley Park, IL 60477 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Carol's Travel Service Inc. is a travel agency that arranges trips for groups, individuals, and couples for cruises, land vacations, and niche interests. Located in Tinley Park, IL, this company serves the south suburbs of Chicago, including Orland Hills, Orland Park, Frankfort Square, Mokena, Frankfort, Oak Forest, Hazel Crest, Markham, Homewood, Olympia Fields, Steger, Crete, Flossmoor, Park Forest, New Lenox, Robbins, Posen, South Chicago Heights, Crestwood, Alsip, Palos Heights, Palos Hills, Worth, Homer Glen, Monee, University Park, Ford Heights, South Holland, Harvey, and Blue Island. The company was founded in 1980. Most of their travel counselors have over 10 years of experience in travel planning and have the highest accreditation available in the travel industry, including Certified Travel Counselor and Master Cruise Counselor. Their travel agents continually attend training sessions and educational seminars and many have earned destination and product specialist titles.

Services available include cruises, tours, packages, group travel, customized packages, meetings and conventions, adventure travel, endurance sports packages, spa packages, custom tours, and destination weddings and honeymoons. Destinations available include Australia, Austria, British Virgin Islands, Canada, China, the Czech Republic, Denmark, the Dominican Republic, Dubai, Fiji, Finland, Germany, Hawaii, Hong Kong, Hungary, Ireland, Japan, Jordan, Kenya, Korea, Macau, Mexico, New Zealand, Papua New Guinea, Poland, Singapore, South Africa, Spain, Sweden, Tahiti, Taiwan, Thailand, and Tasmania.

Visit the website for Carol's Travel Service Inc. to learn more about the services available from this company, view their current promotions and deals, and contact their travel counselors to begin planning a cruise, land vacation, or destination wedding.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Carol's Travel Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Carol's Travel Service, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Carol's Travel Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 15, 1995 Business started: 01/01/1980 in IL Business started locally: 01/01/1980 Business incorporated 04/25/1980 in IL
Type of Entity


Business Management
Ms. Carol Lekki, Owner Mr. Dan Lekki, Vice President
Contact Information
Principal: Ms. Carol Lekki, Owner
Business Category

Travel Agencies & Bureaus Online Travel Agency Corporate Travel Insurance - Travel Wedding Consultants Cruises Travel Agencies (NAICS: 561510)

Alternate Business Names
Carol's Cruise Center Carol's Travel Service & Cruise Center

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.