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Consumer Complaints

BBB Accredited Business since 10/01/2007

Brightspark Travel

Phone: (847) 509-0088Fax: (847) 509-0011

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)BBB Closure Definitions
07/11/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
My son was offered a school trip to attend. My Fiance had lost his job. I was still working but figured I should contact Brightspark to find out about the cancellation policy in case we needed to cancel. Upon calling I was told that I was covered and would be able to cancel with no penalty and all monies would be returned as the trip INCLUDED insurance for this. I was then told that I could not get my money back because I didn't have insurance. I was passed to the insurance company who then told me I did have it..They sent me back to the Brightspark to "iron out" my contract. My son never attended the trip and I have received nothing in terms of a refund. I was told that I do not get a refund because we cancelled. This was the whole reason I had done the foot work before hand. I had an extremely condescending email sent to me from ************ on Mothers Day.. Mothers Day of all times essentially telling me that I was not getting anything back and to have a "great Mothers Day". I feel like I was passed along between these two companies.. received no service,lost almost $400 and treated like garbage. I will pursue this legally if something is not resolved out of this.

Desired Settlement
I want a full refund due to the fact that had I of known that I could not get a refund, I would never have purchased the package. The agent was told this when I initially called about the cancellation and she gave me incorrect information. I feel that I was mislead, passed around and in the end lost out on a large sum of money. My son never went on the trip. I can understand paying a small fee but to get nothing back when I was TOLD I would is wrong, bad business practices and shameful. If I do not get at least 50-75% of my refund back, I will take legal action.

Business Response
Greetings,

This consumer contracted for a trip Brightspark Canada, a seperate business from Brightspark USA.

I have fowarded this complaint to Brightspark Canada. They can be reached at XXX-XXX-XXXX.
We are not the same company.

Please remove this complaint from our account.

Thank you

03/06/2013Problems with Product / Service
04/15/2013Problems with Product / Service

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.