BBB Accredited Business since

Alpha Travel

Phone: (630) 543-9300 Fax: (630) 543-9340 View Additional Phone Numbers 19 W 344 Lake Street, Addison, IL 60101 http://www.alphatravel.org


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alpha Travel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Alpha Travel include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alpha Travel
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 01, 1985 Business started: 01/01/1978 Business started locally: 01/01/1978
Business Management
Mr. Nick Amin, President
Contact Information
Principal: Mr. Nick Amin, President
Business Category

Travel Agencies & Bureaus Cruises Sightseeing Tours Travel Agencies (NAICS: 561510)

Alternate Business Names
Prayman, Inc.

Additional Locations

  • 19 W 344 Lake Street

    Addison, IL 60101

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Paid for a trip to******* Maya Mexico Departure Date 6/29/2014 - 7/04/14 on May 19, 2014 for 3 adults, 1 being my mom who is 81. payment made via Debit Card and personal check. Included in payment was insurance that we could receive a refund for anycancellation issue. Passports **** ordered that same week. Mom ***************** received passports ** time but ***** was informed 10 days before departure that she needed to send an original birth certificate which she thought she had. The birth certificate had to be ordered from New York and would take 5 - 10 business days to arrive. We informed Alpha Travel -***** - of this new problem and asked to change trip dates. Unforunately there was no availability in the same hotel for the new dates July 20 or July 27. Alpha travel was asked to check into other options.***** finally returned my call and offered to send us to the same hotel complex (***************************) but in their Adults only Upgraded Hotel for $150.00 more per person. After discussion with all 3 of us, we said no to this option as we had already paid over $3000.00. Then***** said we could still go but only for 4 nights, not 5. We requested a refund on June 22,2014.***** said it would be requested on Monday June 23, 2014 but the money would have to be returned from *************** and then he would debit Mom's account and write ***** a check for her refund. On June 25,2014 Mom (*******) had a problem with her debit card involving fraud. She was advised by her bank to contact *************** herself to inform them of problem and give new numbers to be able to receive her refund.******* at *************** informed ******* that as of 6/25/2014 the trip for all three of us had never been cancelled by Alpha Travel Agency. ******* requested immediate cancellation to get refund process started. ******* was further informed that her refund would still go through her bank to the old card, be refused by the bank and sent back to****************.**************** would then issue ******* a check to be sent to her home address. Furthermore,***** had informed Linda on 6/23 that the insurance amount per person was $149.99. *************** informed ******* on 6/25/14 that the insurance amount was $109.99 per person. *************** operator******* contacted***** at Alpha Travel (while ******* was on hold-6/25) to explain issues and informed ******* that He would call one of us to reexplain how the refund will transpire. To date no call has been received.***** will not return phone calls and no refund has been received. Total Amount we are seeking is $3133.32 which is minus 329.97 for the insurance.

Desired Settlement: $3133.32.