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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that AAMCO Transmissions-Oak Park meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Business ManagementMr. Les Ehrhardt, Branch Manager Mr. David Adelson, CHAAMCO-Executive Director Mr. Bruce Barry, Branch Mgr.
Transmissions - Automobile Auto Repair & Service Automotive Transmission Repair (NAICS: 811113)
This Aamco location has been sold to new owner Bruce Barry in October 2006.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
311 Madison St
Oak Park, IL 60302 (708) 383-3680 (800) 462-2626 Directions
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Additional Phone Numbers
- (708) 383-3680(Phone)
- (800) 462-2626(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I take my SUV (2006 Lincoln Navigator) to get a free engine light check from **** **** to find out that ignition coil in cylinder number 3 was causing a misfire. I then take my SUV to the Lincoln dealership located in ********* IL to fix the problem. I found out and was shown physically from the service department the real cause for the bad ignition coil was the fact that I had a spark plug that was loose and broken in cylinder number 3. They checked and that the spark plugs in cylinders 6 & 8 were also loose. The service department repair men at the Lincoln dealership tightened the loose spark plugs and replaced the old spark plug in cylinder number 3. The repair men at Lincoln also informed me that the spark plugs were not replaced with new ones as stated by Aamco in 02/14. I was even given the the broken spark plug as proof from the repair man at Lincoln to show they were not the cause of of it. After the repair I went to the Aamco to ask the service writer about the matter and he proceeded to become irate and confrontational asking me "Why would I go to the Lincoln dealership for my repairs"? Then insinuated I was saying "He ripped me off"? I told him, "Um hold on, take a step back and I came to ask were my sparks replaced as you claim you all did"? "Plus you implied that since I did not accuse you of ripping me off!"
Desired Settlement: I would like a refund of the tune-up since I believe they did replace the fuel filter but not the spark plugs and left a broken spark plug in the cylinder since it was told that spark plug replacements are difficult on 2006 Lincoln Navigators, where most mechanics brake the old platinum spark plugs easily if the mechanics are not well experienced.
Business Response: Initial Business Response /* (1000, 8, 2014/07/17) */ Contact Name and Title: **** ****** Contact Phone: XXX-XXX-XXXX, 224 Contact Email: *******@aamco.com The Oak Park AAMCO closed February of 2014. I contacted Mr. ******* on July 15, after receiving the BBB complaint. I requested he fax AAMCO paperwork and any supporting documentation from the dealership for our review. Once received we will respond to his request. **** ****** Consumer Support Administrator AAMCO Transmissions, Inc.
Customer Reviews Summary