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BBB Accredited Business since


Additional Locations

Phone: (312) 895-4300 Fax: (312) 895-4313 4801 Southwick Dr STE 610, Matteson, IL 60443 View Additional Web Addresses

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CAIRS is an interpreter company which provides interpretive services to Deaf and Hard of Hearing individuals when needed. This company serves downtown Chicago and the greater Chicagoland area, including Joliet, Naperville, Schaumburg, Crystal Lake, Arlington Heights, Rolling Meadows, St Charles, Highland Park, Deerfield, Carol Stream, Lombard, Villa Park, Des Plaines, Prospect Heights, Mt Prospect, Downers Grove, Morton Grove, Blue Island, Alsip, Midlothian, Posen, Dixon, Justice, McHenry, McCook, Harvard, Marengo, Elburn, and Brookfield. Services available include interpretive services, assistance for Deaf and Hard of Hearing individuals in legal interactions with police or law enforcement, help for members of the Deaf community in emergency rooms or hospitals, training for interpreters, accessible attorney referral services, and assistance with filing discrimination charges under the ADA.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that CAIRS meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for CAIRS include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on CAIRS
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 12, 2007 Business started: 04/13/2010 Business started locally: 04/13/2010 Business incorporated 04/13/2010 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Patrick Beyrow, CEO Ms. Amanda Doerr, Coordinator Supervisor Mr. Shawn Flynn, Financial Director
Contact Information
Principal: Mr. Patrick Beyrow, CEO
Business Category

Translators & Interpreters Disability Access Equipment Translation and Interpretation Services (NAICS: 541930)

Alternate Business Names
CAIRS Chicago Area Interpreter Referral Service, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.