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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Gluten Free Classes, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Gluten Free Classes, LLC include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Jennifer Cafferty, CEO and Founder Ms. Michelle Baran, Director of Vendor Relations
Trade Shows, Expositions & Fairs Food Products Nutrition Advertising/Marketing Agencies Health & Wellness Convention and Trade Show Organizers (NAICS: 561920)
Alternate Business NamesSend ME Gluten Free The Gluten and Allergen Free Expo The Gluten Free Marketing Group
900 Ogdon Ave
Downers Grove, IL 60515 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I ordered a product and was charged on my credit card on 12/16/15. I received an email in early January stating they were going to send another product. I immediately tried logging into the account they required me to set up. The online account was not working. I then replied to their email stating I did not want any additional products and to cancel all future orders. I also called and left a voicemail. I then received an email today stating they shipped my order. I checked my credit card bill and they charged me again on 1/7/16, three days after my cancellation notice and phone call. Their website is set up in such a way that it is extremely difficult to contact them. I have disputed their charge with my credit card company. Sincerely, **** *******
Desired Settlement: I would like my credit card to be credited $24.85
Mr. ******* was refunded on 2/2 after he called to complain. Here is our correspondence with him. As a note, he subscribed to an auto-renewing program and forgot to cancel his subscription. That is why he was billed again. We, however, did refund him on 2/2 as a good faith gesture.
These are our notes from *******.
********* @ Send Me Gluten FreeJan 15 13:53
**** *******Jan 15 13:44
I have not paid for one more box. Please do not charge my card or ship the product. I am calling my credit card company to be sure it doesn't process.
********* @ Send Me Gluten FreeJan 15 11:24
Thank you for reaching out. It looks like you have paid for one more box which will ship on 1/29. If you would like to cancel the auto-renew on your subscription, please follow the instructions below.
We are happy to help you cancel your subscription - but sad to see you go! Scroll down to the bottom of any page and click on "My Account". Enter your email and password and click “login”. On the left hand side, you will see your subscription plan(s). Click “edit” then click on “cancel subscription” on the next page. Remember that you may cancel at any time, however you have prepaid for the term of your subscription and this is non-refundable.
*********, Customer Advocate
**** *******Jan 15 08:20
To Whom it May Concern,
I ordered a product from you in December, which arrived a week ago. I do not want to receive any additional products so I was trying to confirm with your company to discontinue any further purchases. Please confirm you received this request.
Problems with Product/Service
Read Complaint Details
Complaint: I enrolled in a 3 month subscription box to receive gluten free products. This company claims that I agree to an auto-renewal subscription but this is just not true. They have been unable to provide any evidence that shows that I agreed to auto-renewing and auto-withdrawals from my bank account. I did not elect to renew my subscription, and yet they charged me for another 3 months. When I signed up in November of 2015 there was nothing on the website that indicated it was auto-renewing. They have since changed it to make it clear that the subscription auto-renews. Send me Gluten Free now refuses to refund my money or provide any evidence that I agreed to an auto-renewal.
Desired Settlement: I would like my money refunded immediately.
Send Me Gluten Free is an auto-renewing subscription box program. In response to this particular complaint, we did not change our website wording. Stated clearly in the FAQ section of our site:
When will my credit card be charged?
All active subscriptions auto-renew like a magazine, rebilling on the 6th of each month. This includes Monthly, 3-Month, 6-Month, and Annual Subscriptions.