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BBB Business Review

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BBB Accredited Business since

Wes's Service Inc

Phone: (708) 862-4949 View Additional Phone Numbers 928 Wilson Ave, Calumet City, IL 60409

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Wes's Service Inc. is a towing company which provides accident recovery services for all types of automobiles, including cars, trucks, and oversized vehicles such as commercial trucks. Located in Calumet City, IL, this company serves the greater Chicagoland area, including Naperville, Joliet, Schaumburg, Aurora, Geneva, St Charles, Oak Lawn, Orland Park, Tinley Park, Palos Park, Palos Hills, Palos Heights, Blue Island, Alsip, Midlothian, Justice, Homewood, Flossmoor, Evergreen Park, Chicago Heights, South Chicago Heights, Lemont, Oak Park, Berwyn, Cicero, Evanston, Skokie, La Grange, La Grange Park, Stickney, Brookfield, Oak Brook, Downers Grove, Burbank, Bridgeview, Franklin Park, Melrose Park, Elmhurst, Lombard, Villa Park, Schiller Park, Norridge, Roselle, Rosemont, Bolingbrook, Park Ridge, Niles, Lincolnwood, and Edison Park. The company has been in business for over 45 years and its current owner has over 18 years in the accident recovery industry. The company has worked with law enforcement agencies, insurance companies, corporations, dealerships, motor clubs, and the general public and can provide references upon request.

Services available from this company include general accident recovery, diesel truck repair or transfer, local and long-distance towing, cross-country towing, flat carrier towing, 75-ton rotator, load shift and transfer services, highway accident recovery, heavy recovery and winching, multi-car hauling, steel coil recoveries and transfers, air cushion recovery, heavy duty recovery, commercial semi and trailer storage, accident investigation storage, flatbed carriers for local and long distance, and light duty 4x4 recovery. Emergency service is available 24 hours a day, seven days a week, and vehicles can be towed either to the company's lot or to a location of the customer's choosing.

Visit the website for Wes's Service Inc. to learn more about the company, view their full list of services, and to contact the company to request towing or accident recovery services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wes's Service Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wes's Service Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Wes's Service Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 31, 2009 Business started: 01/01/2005 Business started locally: 01/01/2005 Business incorporated 12/04/2002 in IL
Type of Entity


Business Management
Mr. Brian Booker, President/CEO Mr. Wes Gass, Owner
Contact Information
Principal: Mr. Brian Booker, President/CEO
Business Category

Towing - Automotive Towing - Heavy Equipment Trailer Storage Referral - Storage Facility Motor Vehicle Towing (NAICS: 488410)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.