BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Rendered Services, Inc.

Additional Locations

Phone: (773) 927-8888 Fax: (773) 254-9351 View Additional Phone Numbers 3611 S Iron St, Chicago, IL 60609 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Rendered Services, Inc. include:

  • 86 complaint(s) filed against business
  • Failure to respond to 42 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved

Customer Complaints Summary Read complaint details

86 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 33
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 40
Total Closed Complaints 86

Additional Complaint Information

A recent review of consumer complaints filed with the BBB of Chicago and Northern Illinois against Rendered Services, Inc. delineates a pattern of consumer allegations. 

In their complaints, consumers allege their parking permits/stickers were visible and/or no signage was posted by the company, yet their vehicle was towed.

Further, consumers claim the company’s negligence and improper towing techniques caused damage to their vehicles, many stating the business denied the allegations and refused to pay for repairs.

On September 6, 2016, Rendered Services, Inc. informed the BBB of the following procedures they have in place to assist consumers with these concerns:

Rendered Services, Inc. claims that the only way Rendered tows vehicles from private property is wither by a call from an authorized agent or it is patrolled and towed because the vehicle didn't display the proper parking permit or pass.

The company further claims that all customers are provided a complaint form on the back of their towing invoice and are encouraged to file their complaint with the Illinois Commerce Commission police if they have any grievance.

As for the second claim, Rendered Services claims they are the only towing company currently using front and rear video dash cameras in all of their tow trucks for review of any damage claims. Further, the company states that all damage claims are investigated by their office managers and the video of the towing is reviewed, after which they respond in a letter to the customer.


Customer Reviews Summary Read customer reviews

9 Customer Reviews on Rendered Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 9

Additional Information

BBB file opened: July 12, 1989 Business started: 01/01/1989 Business started locally: 01/01/1989
Business Management
Ms. Colette Carolan, Management Office Mr. William Nestos, Manager
Contact Information
Principal: Ms. Colette Carolan, Management Office
Principal: Mr. William Nestos, Manager
Business Category

Towing - Automotive Motor Vehicle Towing (NAICS: 488410)

Alternate Business Names
Rendered Service Inc, North Rendered Towing Service RSI SCT Services Limited Second City Towing

Customer Review Rating plus BBB Rating Summary

Rendered Services, Inc. has received 1 out of 5 stars based on 9 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.