BBB Business Review

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This business is not BBB accredited.

Jonnys Towing & Recovery Inc

Phone: (630) 383-1150 View Additional Phone Numbers 24 Stonehill Rd, Oswego, IL 60543

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We are 24 hour towing company that can handle all your light, medium and heavy duty towing needs. Our fleet of late model, well maintained tow trucks can tow anything from cars, light trucks and tractor/trailers to heavy machinery, motorcycles etc.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Jonnys Towing & Recovery Inc include:

  • 49 complaint(s) filed against business
  • Failure to respond to 27 complaint(s) filed against business
  • 9 complaint(s) filed against business that were not resolved

Factors that raised the rating for Jonnys Towing & Recovery Inc include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

49 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 15
Total Closed Complaints 49

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Jonnys Towing & Recovery Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 15

Additional Information

BBB file opened: October 24, 2013 Business started: 06/25/1987 Business started locally: 06/25/1987 Business incorporated 09/03/2013 in IL
Type of Entity


Business Management
Jon Maye, Owner
Contact Information
Principal: Jon Maye, Owner
Business Category

Towing - Automotive Towing - Heavy Equipment Auto Wrecking Motor Vehicle Towing (NAICS: 488410)

Service Area
Oswego, Naperville, Aurora, Addison, Lombard and all other Western Suburbs of Chicago
Alternate Business Names
Jonny's Towing and Recovery
Products & Services

Towing service, towing company, automobile towing, flatbed towing, tow trucks, semi towing, truck towing, tractor towing, trailer towing, roadside assistance, tire changes, lockouts, jump starts, heavy machinery towing, emergency towing, 24hr towing

Customer Review Rating plus BBB Rating Summary

Jonnys Towing & Recovery Inc has received 1.09 out of 5 stars based on 15 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.