This business is not BBB accredited.

Illinois Title Loans Inc

Phone: (815) 363-9045 View Additional Phone Numbers 700 Front St, McHenry, IL 60050 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Illinois Title Loans Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Illinois Title Loans Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 20, 2001 Business started: 12/20/2001 Business started locally: 12/20/2001
Business Management
Brandon Cordell, Corporate Counsel
Contact Information
Principal: Brandon Cordell, Corporate Counsel
Number of Employees


Business Category

Auto Title Loans / Lenders Consumer Lending (NAICS: 522291)

Additional Locations


    700 Front St

    McHenry, IL 60050 (815) 363-1228 (815) 363-9045


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/4/2014 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I agreed to take out a tile loan after being told it was going to be 0% interest. I was then contacted nearly a month later being told they were charging me a 25% interest rate. My secretary called to dispute the %25 interest rate and was told they were no longer able to honor that on a second loan. There is nothing stated in the contract about being charged %25 interest if paid off in full at first scheduled payment date.

Desired Settlement: I would like to be reimbursed in lieu of an agreement made under false pretenses.

Business Response: Initial Business Response /* (1000, 8, 2014/07/16) */ Note to Consumer from BBB: The attached form, "Authorization for release of Information to and by the Better Business Bureau" is attached. Sign and return the form, in an effort to have the business share their response to your complaint with us. Thank you