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BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bridgestone Retail Operations, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

This company's headquarters and company-owned locations throughout the country participate as members of the Better Business Bureau. This means they support the Bureau's services to the public and meet our membership standards.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bridgestone Retail Operations, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1113 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1113 complaints closed with BBB in last 3 years | 444 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 31
Billing/Collection Issues 163
Delivery Issues 168
Guarantee/Warranty Issues 35
Problems with Product/Service 715
Total Closed Complaints 1113

Customer Reviews Summary Read customer reviews

52 Customer Reviews on Bridgestone Retail Operations, LLC
Customer Experience Total Customer Reviews
Positive Experience 5
Neutral Experience 1
Negative Experience 46
Total Customer Reviews 52

Additional Information

BBB file opened: November 01, 1976 Business started: 01/01/1900 Business started locally: 01/01/1900
Business Management
Ms. Jessi Blake, Senior Claims Specialist Mr. Brian Mc Ferrin, Site Manager
Contact Information
Principal: Ms. Jessi Blake, Senior Claims Specialist
Business Category

Tire Distributors & Manufacturers Battery Repairing & Rebuilding Shock Absorbers Tire Dealers Auto Inspection Stations Auto Repair & Service Brake Service Mufflers & Exhaust Systems Tire Retread & Repair Towing - Automotive Auto Parts & Supplies - Wholesale & Manufacturers Battery Supplies Tire and Tube Merchant Wholesalers (NAICS: 423130)

Alternate Business Names
Bridgestone/Firestone Expert Tire Firestone Complete Auto Care Firestone Complete Auto Care and Tires Plus Stores Firestone Complete Auto Care Centers Firestone Complete Auto Care-Norridge Firestone Tire & Service Centers Mark Morris Tire Tire Station Wheel Works
Products & Services

This company offers Automotive Tire and Service. According to information in BBB files this company operates a chain of more than 1,600 company-owned automotive tire and service stores throughout the United States.


Customer Review Rating plus BBB Rating Summary

Bridgestone Retail Operations, LLC has received 3.82 out of 5 stars based on 52 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.