If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Mickey's Goodyear Tire & Serv-Joliet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Mickey's Goodyear Tire & Serv-Joliet include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Michael A. Mikuska, President
Tire Dealers Auto Repair & Service Tire Dealers (NAICS: 441320)
112 N. Larkin Ave.
Joliet, IL 60435 (815) 744-0600 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I went into Mickey's in Joliet, IL to check on a car I just bought for my little brother it was a 99 Nissan Altima. I asked the manager that was there I wanted to know if anything was going with the steering wheel because sometimes it was a little rough to turn and he told me they would take a look. After waiting for so long I take a look and the car was completely stripped of all tires and pieces where everywhere, so I asked the manager what is going on I only wanted to check the steering wheel he said, it is fine this is how they check. After 2 hours of waiting they bring the car out and he gave me a 1500 dollar list to fix on the car. When I got in the car the steering wheel did not work at all and couldn't move it. They had broke my steering pump and when I went back inside and told him he tried to defensively say no and gave me an attitude and claimed this was already broke which made no sense because I wouldn't have been able to drive it all the way there. I ended up having to go next door and paying 420 dollars to get it fixed. Since ******'s in Joliet was the on that broke it I think they are liable and owe me the 420 I had to pay.
Desired Settlement: To me they owe me what they broke I should not of had to pay for something they broke. I never asked for them to strip my whole car and I should receive the refund of 420 for them breaking my pump.
Business Response: Initial Business Response /* (1000, 10, 2014/05/16) */ MR. *****, A FIRST TIME CUSTOMER FROM THE VILLAGE OR ********** STOPPED AT MY COMPLAINING OF A SQUEAKING WHEN BACKING UP WITHOUR APPLYING BRAKES, A RATTLE WHEN THE BRAKES WERE DEPRESSED, AND MUCH WORSE WHEN ATTEMPTING TO TURN. HE DID NOT HAVE AN APPOINTMENT AND WAS TOLD IT WOULD BE ABOUT AN HOUR BEFORE WE COULD SEE HIM. I INFORMED HIM THAT WE HAD A SHOP IN THE VILLAGE OF ********** WHERE HE LIVED AND ASKED IF HE WOULD LIKE ME TO CALL AND SEE IF THE SHOP COULD ATTEND TO HIM IMMEDIATELY. OSTENSIBLY, AS DIAGNOSIS WOULD INDICATE, HE OPTED NOT TO ATTEMPT THE DRIVE. NO PARTS WERE REMOVE IN THE DIAGNOSIS WIT THE EXCPTION OF TIRES AND BRAKE DRUMS IN ORDER TO EXAMINE THE BRAKES. INSPECTION FOUND THAT HIS POWER STEERING PUMP BELT WAS LITERALLY HANGING BY A THREAD, HAD DAMAGED THE PS PUMP AND IMMEDIATE REPLACEMENT WAS RECOMMENDED. ALSO, BRAKE REPAIR WAS ALSO RECOMMENDED. I RECOMMENDED THAT AN INSPECTION OF A USED VEHICLE BY A QUALIFIED MECHANIC BEFORE PURCHASE IS ALWAYS A GOOD IDEA. THE FEE FOR MECHANICAL DIAGNOSIS WAS $47.50. HE COMPLAINED THAT HE WAS NOT INFORMED OF THIS, EVEN THOUGH IT FLASHED EVERY 4 MINUTES WHILE HE WAITED ON OUR DIGITAL 55" DISPLAY BOARD. I WAIVED THE FEE AS A CUSTOMER COURTESY AND REITERATED THE NEED FOR IMMEDIATE REPAIR. INVOICE FAXED TO BBB IN FURTHER SUPPORT.